Windows backup is completing with status 1 with the error "WRN - can't open file: xxx (WIN32 32: The process cannot access the file because it is being used by another process. )"

Article:TECH168094  |  Created: 2011-08-25  |  Updated: 2012-07-28  |  Article URL http://www.symantec.com/docs/TECH168094
Article Type
Technical Solution


Environment

Issue



Backups of Windows clients are completing with a status 1 as some files are skipped because they are in use.


Error



Activity monitor detailed status shows:

08/19/2011 12:02:21 - positioning GCS035 to file 61
08/19/2011 12:02:35 - positioned GCS035; position time: 0:00:14
08/19/2011 12:02:35 - begin writing
08/19/2011 12:04:23 - Warning bpbrm (pid=14902) from client
client1: WRN - can't open file: C:\System Volume
Information\Syscache.hve (WIN32 32: The process cannot access the file
because it is being used by another process. )
08/19/2011 12:04:23 - Warning bpbrm (pid=14902) from client
client1: WRN - can't open file: C:\System Volume
Information\Syscache.hve.LOG1 (WIN32 32: The process cannot access the
file because it is being used by another process. )
08/19/2011 12:04:23 - Warning bpbrm (pid=14902) from client
client1: WRN - can't open file: C:\System Volume
Information\Syscache.hve.LOG2 (WIN32 32: The process cannot access the
file because it is being used by another process. )
08/19/2011 12:05:18 - Warning bpbrm (pid=14902) from client
client1: WRN - can't open file:
C:\Windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat
(WIN32 32: The process cannot access the file because it is being used by
another process. )
08/19/2011 12:05:18 - Warning bpbrm (pid=14902) from client
client1: WRN - can't open file:
C:\Windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat
(WIN32 32: The process cannot access the file because it is being used by
another process. )
08/19/2011 12:05:18 - Warning bpbrm (pid=14902) from client
client1: WRN - can't open file:
C:\Windows\ServiceProfiles\LocalService\NTUSER.DAT.LOG1 (WIN32 32: The
process cannot access the file because it is being used by another
process. )
08/19/2011 12:05:18 - Warning bpbrm (pid=14902) from client
client1: WRN - can't open file:
C:\Windows\ServiceProfiles\LocalService\NTUSER.DAT.LOG2 (WIN32 32: The
process cannot access the file because it is being used by another
process. )
08/19/2011 12:05:18 - Warning bpbrm (pid=14902) from client
client1: WRN - can't open file:
C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT.LOG1 (WIN32 32: The
process cannot access the file because it is being used by another
process. )


Environment



Windows 2008 although could occur on any version of Windows.


Cause



Policy type set to Standard instead of MS-Windows


Solution



Ensure the policy type for the backup is set to MS-Windows and not Standard.



Article URL http://www.symantec.com/docs/TECH168094


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