Open Storage Device (OST) goes offline, unable to reconfigure the OST device.

Article:TECH168214  |  Created: 2011-08-26  |  Updated: 2013-01-14  |  Article URL http://www.symantec.com/docs/TECH168214
Article Type
Technical Solution


Issue



Open Storage Device (OST) goes offline, unable to reconfigure the OST device.


Error



PVLSVR:   [08/03/11 14:29:18] [5776]     37000 - [Microsoft][ODBC SQL Server Driver][SQL Server]E_PVL_DB_DUPLICATE_NAME
PVLSVR:   [08/03/11 14:29:18] [7952]     PvlEntityDatabase::CreateEntity() : ERROR = 0xE000814A (3758129482)
            ServerGuid = {E9CDC810-90D7-472E-9A90-DE0169550963}, "Quantum:Ren-DedupeSS_10.120.98.6:Ren-DedupeLSU"
PVLSVR:   [08/03/11 14:29:18] [7952]     PvlEntityDatabase::CreateEntity() : ERROR = 0xE000814A (3758129482)


Environment



In CASO/MMS setup and ADAMM on CASO server.


Cause



Duplicate entry of the same device in BEDB ( Backup exec database)


Solution



- Error shows the duplicate entry in BEDB database of Backup exec.

- Please contact Technical support to resolve this issue


Supplemental Materials

SourceError Code
ValueE000814A
Description

Microsoft][ODBC SQL Server Driver][SQL Server]E_PVL_DB_DUPLICATE_NAME
 



Article URL http://www.symantec.com/docs/TECH168214


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