USB keyboard and mouse unavailable in preboot on Dell E6320

Article:TECH168250  |  Created: 2011-08-26  |  Updated: 2011-08-26  |  Article URL http://www.symantec.com/docs/TECH168250
Article Type
Technical Solution

Environment

Issue



USB keyboard and mouse unavailable in preboot on Dell E6320 with Symantec Endpoint Encryption (SEE) or GuardianEdge Hard Disk (GEHD)


Solution



This issue is resolved in GEHD 9.5.3 SP3 and SEE 8.0.1 SP2. Please contact Technical Support for either of these versions.




Article URL http://www.symantec.com/docs/TECH168250


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