Restore fails with error "socket read failed errno = 62 - timer expired "

Article:TECH168384  |  Created: 2011-08-30  |  Updated: 2013-03-29  |  Article URL http://www.symantec.com/docs/TECH168384
Article Type
Technical Solution

Product(s)

Issue



Restore fails with error "socket read failed errno = 62 - timer expired"
 


Error



Restore results in this message: Error bpbrm (pid=xxxxx) socket read failed: errno = 62 - Timer expired.

Error bpbrm client restore EXIT STATUS 13: file read failed

 


Cause



The NetBackup media server may not be able to send keepalives to the NetBackup client  if the read of  data is taking a long time to complete one buffer of data. When this occurs, the media server may time out after the time specified in the NetBackup Administration Console > Host Properties > Media Servers > Timeouts > Client Read Timeout configuration (300 seconds by default).

 


Solution



Check the value of Client Read Timeout for the media server used for restore.

In the NetBackup Administration Console: 

Host properties > Media Servers > Timeouts > Client Read Timeout

OR

On Unix media server look for the value of CLIENT_READ_TIMEOUT in /usr/openv/netbackup/bp.conf file. 

Set the CLIENT_READ_TIMEOUT value to a big number such as 3600, 7200 or 10800.
 




Article URL http://www.symantec.com/docs/TECH168384


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