After upgrading the Server and client from Symantec System Recovery Management Solution 2011 (SSRMS 10.0.0) to Symantec System Recovery Management Solution 2011 SP1 (SSRMS 10.0.1) SSRMS 10.0.1 will continue to use SSR-L 2.0.0.

Article:TECH168396  |  Created: 2011-08-30  |  Updated: 2011-08-30  |  Article URL http://www.symantec.com/docs/TECH168396
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Article Type
Technical Solution


Issue



After a successfull upgrade of SSRMS 10.0.0 to SSRMS SP1 10.0.1, SSRMS 10.0.1 will continue to use SSR-L 2.0.0 instead of SRR-L 2.0.1


Cause



This issue occurs during upgrade, if SSR-L sub agent is upgraded before SSR-L then SSR-L agent reports old information to the server. This is because the sub agent does not load the updated SSR-L shared library unless the subagent is restarted.


Solution



Workaround:

Follow any of the following workaround.

  1. Upgrade the SSR-L before upgrading the SSR-L sub agent.
  2. Reinstall the SSR-L  subagent if SSR-L is upgraded first.
  3. Restart the Altiris agent on the client machine.

NOTE:
If none of the workarounds are performed, the SSR-L agent will be upgraded to the latest version  (SSR-L 2.0.1) when sub agent is unloaded and reloaded during idle time.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently being considered by Symantec Corporation to be addressed in the next major revision of the product. There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see http://www.symantec.com


Supplemental Materials

SourceETrack
Value2509834
Description

After upgrading the Server and client from SSRMS 10.0.0 to SSRMS SP1 10.0.1 the machine details still publishes the Product version as the SSRMS 10.0.0 version instead of SSRMS SP1 10.0.1 version.



Article URL http://www.symantec.com/docs/TECH168396


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