_RDRPluginG - skipped during backup of a server running Symantec Endpoint Protection (SEP) 12.1

Article:TECH168444  |  Created: 2011-08-30  |  Updated: 2013-02-06  |  Article URL http://www.symantec.com/docs/TECH168444
Article Type
Technical Solution


Issue



When trying to back up the installation folder of Symantec Endpoint Protection (SEP) 12.1.671.4971, the following exception is being returned.


Error



Job Completion Status:Job Ended: ...

Completed status: Completed with exceptions.Exceptions:
Unable to open the item\\computername\path\...\_RDRPluginG - skipped.
Unable to open the item\\computername\path\...\_RDRPluginG - skipped.

Unable to open the item\\computername\path\...\_SNDPluginG - skipped.
Unable to open the item\\computername\path\...\_SNDPluginG - skipped.


Cause



 These files are intentionally created as DELETE_ON_CLOSE and should not be backed up.

 


Solution




Create a global exclusion for the mentioned file. See the following link on how to globally exclude specific folders : www.symantec.com/docs/TECH35794


Supplemental Materials

SourceETrack
Value2507779
Description

Since migration to SEP 12.1, customer are seeing there are 2 files skipped during
Backup Exec backup operation.




Article URL http://www.symantec.com/docs/TECH168444


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