Granular Recovery Technology (GRT) backups of Virtual Machine (VM) to deduplication storage fail with an error "0xe0009579 - Unable to copy the virtual machine disk using the VMware VixDiskLib"

Article:TECH168488  |  Created: 2011-08-31  |  Updated: 2013-05-08  |  Article URL http://www.symantec.com/docs/TECH168488
Article Type
Technical Solution


Issue



GRT backups of VM to deduplication storage fail with an error "0xe0009579 - Unable to copy the virtual machine disk using the VMware VixDiskLib" and the PDVFSService.exe is crashing.


Error



Job Log shows the following error:

Final error: 0xe0009579 - Unable to copy the virtual machine disk using the VMware VixDiskLib. Final error category: Resource Errors For additional information regarding this error refer to link V-79-57344-38265

Error writing file data.


Solution



This issue is fixed in Service Pack 1 (TECH168343). See the Related Articles Section for more details

Workaround:

  • Run Non-GRT backups of VM's deduplication storage.
  • Run GRT Backups to Backup to Disk folder.

Supplemental Materials

SourceETrack
Value2524630
Description

PDDE: GRT backup of VM to Deduplication storage are failing with 0xe0009579 - Unable to copy the virtual machine disk using the VMware VixDiskLib


SourceUMI
ValueV-79-57344-38265
Description

0xe0009579 - Unable to copy the virtual machine disk using the VMware VixDiskLib




Article URL http://www.symantec.com/docs/TECH168488


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