Backup Exec Job Engine service crashes intermittently in libstspipd.dll while backing up to Deduplication Storage Folder

Article:TECH168515  |  Created: 2011-08-31  |  Updated: 2012-06-18  |  Article URL http://www.symantec.com/docs/TECH168515
Article Type
Technical Solution


Issue



While running a backup to Deduplication Storage Folder Backup Exec Job Engine (bengine) service crashes intermittently with following error in event logs.


Error



Application event log on Backup Exec server shows the following error:

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
Description:-
Faulting application name: bengine.exe, version: 13.0.5204.109, time stamp: 0x4e18e5ec
Faulting module name: libstspipd.dll, version: 6.601.111.518, time stamp: 0x4dd3e49e
Exception code: 0xc0000005
Fault offset: 0x0000000000012682
Faulting process id: 0xc70
Faulting application start time: 0x01cc55becb8789e1
Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\libstspipd.dll
 


Solution



 

A hotfix (TECH173790) is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Related Articles section at the end of this article to obtain the hotfix needed to resolve the issue.

 

 


Supplemental Materials

SourceETrack
Value2524863
Description

PDDE: Backup to deduplication storage is causing bengine.exe crash on libstspipd.dll


SourceEvent ID
Value1000
Description

Faulting application name: bengine.exe, version: 13.0.5204.109, time stamp: 0x4e18e5ec
Faulting module name: libstspipd.dll, version: 6.601.111.518, time stamp: 0x4dd3e49e




Article URL http://www.symantec.com/docs/TECH168515


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