Memory usage for DirectoryService.exe may increase over time leading to out of memory errors

Article:TECH168531  |  Created: 2011-08-31  |  Updated: 2014-03-12  |  Article URL http://www.symantec.com/docs/TECH168531
Article Type
Technical Solution


Environment

Issue



Memory usage for DirectoryService.exe may increase over time leading to out of memory errors


Error



Type: Error
Date: 7/22/2011
Time: 11:41:35 AM
Event: 8391
Source: Enterprise Vault
Category: Directory Service
User: N/A
Computer: [NetBIOS name]
Description:
The EnterpriseVault.DirectoryService object reported an error.
Not enough storage is available to complete this operation.
V-437-8391

Type: Error
Date: 7/22/2011
Time: 11:38:29 AM
Event: 8390
Source: Enterprise Vault
Category: Web Application (WP)
User: N/A
Computer: [NetBIOS name]
Description:
The EnterpriseVault.DirectoryConnection object reported an error.
Ran out of memory

Internal references:
Error 0x8007000e
CDirectoryConnectionObject::GetNextLevelArchiveXML .\DirectoryConnectionObject.c
pp [lines {3307,3316,3320,3322}], built Mar 14 10:55:02 2011
V-437-8390


Cause



Under some conditions, XML elements could be leaked.


Solution



This issue has been addressed by the following 9.0.2 hotfix:
http://www.symantec.com/docs/TECH168750

This issue has been resolved in the following release:

Enterprise Vault 9.0.3


Supplemental Materials

SourceETrack
Value2511824
Description

DirectoryService.exe experiencing memory leak symptoms


SourceEvent ID
Value8391
Description

The EnterpriseVault.DirectoryService object reported an error.
Not enough storage is available to complete this operation.


SourceEvent ID
Value8390
Description

The EnterpriseVault.DirectoryConnection object reported an error.
Ran out of memory





Article URL http://www.symantec.com/docs/TECH168531


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