Media Server's Remote Agent service crashes on ESE.dll during GRT backup of Exchange 2003 server

Article:TECH168651  |  Created: 2011-09-01  |  Updated: 2012-03-07  |  Article URL http://www.symantec.com/docs/TECH168651
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Issue



While performing GRT (Granular Restore Technology) backup of Exchange 2003 stores, Backup Exec Remote Agent for Windows Systems (RAWS) service crashes on Backup Exec Media Server during the GRT phase. Crash dump reveal it crashed on ESE.dll.


Error



Error in the job log:

Final error: 0xe000ff12 - A communication failure has occurred with an Exchange Store resource.
Final error category: Resource Errors

V-79-57344-65298 - The Exchange Store service is not responding. Backup set canceled.


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.


Supplemental Materials

SourceETrack
Value2517231
Description

EXCH: RAWS crashes on media server in ese.dll during GRT backup to disk


SourceUMI
ValueV-79-57344-65298
Description

The Exchange Store service is not responding. Backup set canceled.


SourceError Code
Value0xe000ff12
Description

A communications failure has occurred with an Exchange Store resource.




Article URL http://www.symantec.com/docs/TECH168651


Terms of use for this information are found in Legal Notices