After migration to 11.0 RU7 clients are not updating or connecting - Sylink.log 500 internal server error

Article:TECH168828  |  Created: 2011-09-04  |  Updated: 2012-03-27  |  Article URL http://www.symantec.com/docs/TECH168828
Article Type
Technical Solution



Issue



After migrating to Symantec Endpoint Protection (SEP) 11.0 RU7 clients are not updating virus definitions and are not connected to the Symantec Endpoint Protection Manager (SEPM).

 

Error



Sylink.log shows:
 
08/19 09:37:55 [3872] <SendUrlAndReceiveResponse:>SMS return=500
08/19 09:37:55 [3872] <ParseHTTPStatusCode:>500=>500 INTERNAL SERVER ERROR
 
Exsecars.log shows:
 
08/23 10:18:55 [944:2556] Get CPU counter failed. Error code: 0x800007d6
08/23 10:42:21 [944:2556] Get CPU counter failed. Error code: 0x800007d6

 


Environment



XP SP3: upgrade SEPM from RU5 to RU7;

Newly installed SEP RU7 client.


Cause



The secars permissions on IIS 5.1 (XP) is wrong.


Solution



Change the secar permission as all actions:

  1. Go to Start > Control Panel > Administrative Tools > Internet Information Services(IIS) Manager
  2. Web Sites > Symantec Web Server
  3. Right click Secars and select Properties.
  4. On Virtual Directory tab, under Application Settings click on Configuration.
  5. On Mapping tab, under Application Mappings click on Edit and change action to All Verbs.
  6. Click Apply and Ok on each window.

 




Article URL http://www.symantec.com/docs/TECH168828


Terms of use for this information are found in Legal Notices