ADBO backup job fails with Snapshot provider error (0xE0009001): Error connecting to media server

Article:TECH168861  |  Created: 2011-09-05  |  Updated: 2013-05-03  |  Article URL http://www.symantec.com/docs/TECH168861
Article Type
Technical Solution


Issue



Backup job of a volume on a remote server using ADBO option fails with snapshot provider error.


Error



V-79-57344-36865 - ADBO: Offhost backup initialization failure on: "\\servername\E:".

Snapshot provider error (0xE0009001): Error connecting to media server

Check the Windows Event Viewer for details.

 

SGMON log from media server shows the following errors:

[3080] [ndmp\ndmpsrvr]      - Username for Logon: <media server name>\administrator
[3080]                      - LogonType set = [LOGON32_LOGON_BATCH][0x4]
[3080]                      - LogonUser failed: Logon failure: unknown user name or bad password.
[3080] [ndmp\ndmpsrvr]      - LogonuserError: 1326
[3080] [ndmp\ndmpsrvr]      - LogonUser failed for user: <media server name>\administrator


Cause



This issue occurs if the System Logon Account is a local user account on the media server (i.e computername\username)
Even though the backup job is configured to use "domain\username", the SGMON log shows that Logon attempted was for user "computername\username" account and cause the backup job to fail.


Solution



To resolve this issue change the System Logon Account to a domain account (i.e domain\username) and run the backup job using ADBO option.


Supplemental Materials

SourceUMI
ValueV-79-57344-36865
Description

ADBO: Offhost backup initialization failure on: "\\servername\E:".


SourceError Code
Value0xE0009001
Description

Snapshot provider error: Error connecting to media server



Article URL http://www.symantec.com/docs/TECH168861


Terms of use for this information are found in Legal Notices