AVVI backup of virtual machine fails with error "Final error: 0xe0009585 - Unable to open a disk of the virtual machine."

Article:TECH168933  |  Created: 2011-09-06  |  Updated: 2014-04-24  |  Article URL http://www.symantec.com/docs/TECH168933
Article Type
Technical Solution


Issue



AVVI backup of virtual machine fails with error "Final error: 0xe0009585 - Unable to open a disk of the virtual machine."


Error



JOB LOG:

Unable to open a disk of the virtual machine. VixDiskLib_Open() reported the error: You do not have access rights to this file.

Final error: 0xe0009585 - Unable to open a disk of the virtual machine.

 

BEREMOTE DEBUG FROM BACKUP EXEC SERVER:

[fsys\vmvcb]         - VM_VCBPROXY_FS::GetSelectedObjInfo() Informational status FS_AT_ROOT (E000FE0A)
[ndmp\loops]         - Windows Server 2003 (or higher) detected. No S2LP mapping required.
[fsys\vmvcb]         - VM_VCBPROXY_FS::GetSelectedObjInfo() Informational status FS_AT_ROOT (E000FE0A)
[fsys\vmvcb]         - VM_VCBPROXY_FS::GetSelectedObjInfo() Informational status FS_AT_ROOT (E000FE0A)
[fsys\shared]        - VDDK-Log: VixDiskLib: Trying to open disk [ESXH_HOST] VM_NAME/VM_NAME.vmdk using mode nbd.
[fsys\shared]        - VDDK-Log: NBD_Clientopen: attempting to create connection to vpxa-nfc://[ESX_host] VM_NAME/VM_NAME.vmdk@ESX_HOST:902!52 c1 14 51 7d e9 62 6f-a3 cc 07 a5 32 bd c9 06
[fsys\shared]        - VDDK-Log: Started up WSA
[fsys\shared]        - VDDK-Warn: [NFC ERROR] NfcNewAuthdConnectionEx: Failed to connect to peer. Error: Cannot connect to host ESX_HOST.local: No connection could be made because the target machine actively refused it
[fsys\shared]        - VDDK-Log: NBD_ClientOpen: Couldn't connect to ESX_HOST.local:902 Cannot connect to host ESX_HOST.local: No connection could be made because the target machine actively refused it
[fsys\shared]        - VDDK-Log: DISKLIB-DSCPTR: : "vpxa-nfc://[ESX_HOST] VM_NAME/VM_NAME.vmdk@ESX_HOST.local:902!52 c1 14 51 7d e9 62 6f-a3 cc 07 a5 32 bd c9 06" : Failed to open NBD extent.
[fsys\shared]        - VDDK-Log: DISKLIB-LINK  : "vpxa-nfc://[ESX_HOST] VM_NAME/VM_NAME.vmdk@ESX_HOST.local:902!52 c1 14 51 7d e9 62 6f-a3 cc 07 a5 32 bd c9 06" : failed to open (NBD_ERR_NETWORK_CONNECT).
[fsys\shared]        - VDDK-Log: DISKLIB-CHAIN : "vpxa-nfc://[ESX_HOST] VM_NAME/VM_NAME.vmdk@ESX_HOST.local:902!52 c1 14 51 7d e9 62 6f-a3 cc 07 a5 32 bd c9 06" : failed to open (NBD_ERR_NETWORK_CONNECT).
[fsys\shared]        - VDDK-Log: DISKLIB-LIB   : Failed to open 'vpxa-nfc://[ESX_HOST] VM_NAME/VM_NAME.vmdk@ESX_HOST.local:902!52 c1 14 51 7d e9 62 6f-a3 cc 07 a5 32 bd c9 06' with flags 0x1e (NBD_ERR_NETWORK_CONNECT).
[fsys\vmvcb]         - VM_VCBPROXY_FS::OpenObj() Could not open the disk '[ESX_HOST] VM_NAME/VM_NAME.vmdk' DiskCompatibility: 'dependent' DiskMode 'persistent'  Error Text: 'You do not have access rights to this file' Error: '13'
[fsys\vmvcb]         - Cancelling the additional phase request.
[ndmp\loops]         - LP_ENV::MsgError: error 0xe0009585 processing object VM_NAME/VM_NAME.vmdk


Cause



This issue occurs because Backup Exec does not have access to the ESX Host.

vCenter provides Backup Exec with a central point of integration to automatically discover and protect Guest virtual machines across multiple ESX hosts even when Guest virtual machines are being relocated via vMotion during a backup between ESX hosts. This makes setting up and configuring backups of large numbers of Guest virtual machines easy regardless of which ESX server is currently hosting them.

During the backup process Backup Exec will need to establish connection to the ESX host(s) to gather metadata. As such, an open connection between the Backup Exec server and the ESX host(s) is necessary.


Solution



Disabling IPV6 on the ESX host may resolve this issue.

For further assistance, please contact VMware Support.


Supplemental Materials

SourceError Code
Value0xe0009585
Description

Final error: 0xe0009585 - Unable to open a disk of the virtual machine.




Article URL http://www.symantec.com/docs/TECH168933


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