CommandCentral Storage Hotfix ccs-win-5.2RU2HF520022407264w1 - For online storage report Total Online Storage shows the storage, but under Total Unified storage same NAS is zero.

Article:TECH168963  |  Created: 2011-09-06  |  Updated: 2011-12-16  |  Article URL http://www.symantec.com/docs/TECH168963
Article Type
Technical Solution


Environment

Issue



Online Storage Capacity Summary report under Total Online Storage shows NAS storage amount, but under Total Unified Storage same NAS is zero.


Solution



A GUI and Reports HotFix (VRTSccs-F520022407264) for CommandCentral Storage 5.2RU2 Windows Management Server which is available for download at the Symantec SORT Web site.

- Release Date: 2011-Sept-05
- Etrack Incident: 2516654
- HotFix Name: ccs-win-5.2RU2HF520022407264w1.zip
- OS: 32 and 64bit versions of Windows 2000 Server,  Windows 2003 Server,  Windows 2008 Server

SORT Download Location: https://sort.symantec.com/patch/detail/5446

Errors/Problems Fixed:

For online storage report Total Online Storage shows the storage,  but under Total Unified storage same NAS is zero


Install/Uninstall Instructions:
===========================================================================
Instructions to apply the hotfix
===========================================================================


A - Overview of the HotFix
------------------------------------

Apply the HotFix (VRTSccs-F520022407264) on CommandCentral Storage 5.2RU2 Windows Management Server.

Supported operating systems include:

Windows Server 2000,  2003,  and 2008


B - Deploying the HotFix on a Windows Management Server
-----------------------------------------------------------------------------------

The examples in the following procedure assume that you installed
CommandCentral on a 32-bit host in the default installation directory.

1. Copy ccs-win-5.2RU2HF520022407264w1.zip to a temporary location. For
    example, to C:\Temp

2. After extracting the hotfix,     the below two files will be available.
    - patches
    - patches\VRTSccs-F520022407264.tar.gz
    - README  (this file)

3. To apply the update,     do the following:

   - Open an operating system console.
   - Change to the HAL bin directory:
       C:\Program Files\VERITAS\CommandCentral Storage\HAL\bin;

   - Type the following command to deploy the update on the Management Server:
       <HAL bin dir>\perl LocalUpgrade.pl "C:\Temp\patches\VRTSccs-F520022407264.tar.gz"

4. To verify the installation,  you can check the installation logs as follows:

   - To see the detailed logs,  go to the 'CommandCentral Storage Data'
     directory.
     The default location is:
       C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint;

       cd <HAL data dir>\Data\HAL\maint\VRTSccs-F520022407264\<timestamp>\output;
     For example:

       cd C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint\
       VRTSccs-F520022407264\<time stamp>\output;

   - Check if there are any errors in the stderr.txt file.
   - Check the detailed logs of the hotfix application in the stdout.txt file.


5. Verify the updated version as follows:
   - Open cc_version.txt from the following directory:
     C:\Program Files\VERITAS\CommandCentral Storage\Version\cc_version.txt;

   - Check the FIXID. It should appear as follows:

      FIXID=F520022407264
      DATE=Tue Aug 30 17:37:39 2011
      DESCRIPTION=CommandCentral Storage 5.2RU2 Management Server GUI and Database HotFix#1
 




Article URL http://www.symantec.com/docs/TECH168963


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