Backup Exec 2010 R3: Backup of a Japanese Windows 2008 VM to a deduplication folder fails with an error - Failed to mount one or more virtual disk images

Article:TECH168985  |  Created: 2011-09-07  |  Updated: 2013-03-11  |  Article URL http://www.symantec.com/docs/TECH168985
Article Type
Technical Solution


Issue



During the backup of a Windows Virtual Machine in which the names of the .vmdk files contain an extended character set, the backup fails with the following error:

 


Error



Failed to mount one or more virtual disk images:

Error mounting disk(s): UNKNOWN_ERROR (0x00000002).


Cause



This problem is caused by the underlying deduplication software when trying to mount a .vmdk file.  This only occurs when using GRT to back up the Virtual Machine.


Solution



Workarounds:

 
Rename the .vmdk file so it does not contain extended characters.
Do not use GRT when backing up this Virtual Machine.
 

Solution:
This issue is now resolved in Backup Exec 2010 R3 Hotfix 159965

 


Supplemental Materials

SourceETrack
Value2267578
Description

Backup of a Japanese Windows 2008 Virtual Machine to a deduplication folder fails with an error




Article URL http://www.symantec.com/docs/TECH168985


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