In a CASO environment, the deduplication folder on the CASO server was taken offline because of a temporary lack of access to the Adamm database

Article:TECH169004  |  Created: 2011-09-07  |  Updated: 2011-10-05  |  Article URL
Article Type
Technical Solution


Deduplication folder in a CASO environment going offline.



In the adamm.log file:


adamm.log         ERROR = The device is offline!



This problem occurs when a media server in a CASO environment is trying to access the Adamm database on another media server during a deduplication operation.  When this happens, the state of the deduplication folder is changed to be offline, and jobs stop going to it.


This issue has been addressed by extending the retry timeouts during this operation and not taking the deduplication folder offline.

This issue is now resolved in  Backup Exec 2010 R3 Hotfix 159965

Supplemental Materials


Deduplication folder goes offline when an MMS is unable to access ADAMM on the CASO server

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