The Move Archive process fails during Copy phase with "Inner storage error code: 0x80004002"
| Article:TECH169017 | | | Created: 2011-09-07 | | | Updated: 2012-07-10 | | | Article URL http://www.symantec.com/docs/TECH169017 |
Problem
Move Archive fails when there is a failure to recombine items from the source archive during the Copy phase.
Error
An error was encountered while processing an item. Enterprise Vault will try again later unless the retry count has been reached. Item: B1ACCA23AB45670C8C90F1234CD00D00. Exception: Source item saveset ID: Not available. CM API error code: 0x80040306. CM API error: An internal failure occurred. Internal Error: 'No such interface supported [0x80004002]'.. Inner storage error code: 0x80004002. Inner storage error description: No such interface supported ..
Cause
Solution
This issue has been addressed in the following release:
Enterprise Vault 9.0.4
http://www.symantec.com/docs/TECH147785
This has been corrected in the following hotfixes:
Enterprise Vault 9.0.1 Cumulative Hotfix:
www.symantec.com/docs/TECH174699
Hotfix for Symantec Enterprise Vault (EV) for Microsoft Exchange 9.0.1, Build 1073, Cumulative Hotfix for Storage retrieval (GetRecombinedSaveset failed) and StorageOnlineOPNS.EXE failure.
Enterprise Vault 9.0.2 Cumulative Hotfix:
www.symantec.com/docs/TECH175608
Hotfix for Symantec Enterprise Vault (EV) for Microsoft Exchange 9.0.2, Build 1061, Cumulative Storage fix for attachments with no Data Stream.
Enterprise Vault 9.0.3 Hotfix:
www.symantec.com/docs/TECH192692
Hotfix for Symantec Enterprise Vault (EV) for Microsoft Exchange 9.0.3, Build 1164, ERROR: GetRecombinedSaveset failed. Error: No such interface supported [0x80004002] when retrieving archived items from Storage.
|
|
| Source | ETrack |
| Value | 2508733 |
| Description | (EV 9.0.1) Move Archive fails : Inner storage error code: 0x80004002. EVSVR Returns : ERROR: GetRecombinedSaveset failed. Error: No such interface supported [0x80004002] |
| Source | ETrack |
| Value | 2600758 |
| Description | (EV 9.0.2) Unable to extract an item from storage when it encounters an attachment which is incorrectly identified as an embedded Outlook item. |
| Value | 2590207 |
| Description | (EV 9.0.3) Move Archive does not complete when an incorrectly classified attachment is encountered. ERROR: GetRecombinedSaveset failed. Error: No such interface supported [0x80004002] |
Related Articles
Article URL http://www.symantec.com/docs/TECH169017
Terms of use for this information are found in Legal Notices
Thank you.