The Move Archive process fails during Copy phase with "Inner storage error code: 0x80004002"
|Article:TECH169017|||||Created: 2011-09-07|||||Updated: 2012-07-10|||||Article URL http://www.symantec.com/docs/TECH169017|
Move Archive fails when there is a failure to recombine items from the source archive during the Copy phase.
An error was encountered while processing an item. Enterprise Vault will try again later unless the retry count has been reached. Item: B1ACCA23AB45670C8C90F1234CD00D00. Exception: Source item saveset ID: Not available. CM API error code: 0x80040306. CM API error: An internal failure occurred. Internal Error: 'No such interface supported [0x80004002]'.. Inner storage error code: 0x80004002. Inner storage error description: No such interface supported ..
This issue has been addressed in the following release:
Enterprise Vault 9.0.4
This has been corrected in the following hotfixes:
Enterprise Vault 9.0.1 Cumulative Hotfix:
Hotfix for Symantec Enterprise Vault (EV) for Microsoft Exchange 9.0.1, Build 1073, Cumulative Hotfix for Storage retrieval (GetRecombinedSaveset failed) and StorageOnlineOPNS.EXE failure.
Enterprise Vault 9.0.2 Cumulative Hotfix:
Hotfix for Symantec Enterprise Vault (EV) for Microsoft Exchange 9.0.2, Build 1061, Cumulative Storage fix for attachments with no Data Stream.
Enterprise Vault 9.0.3 Hotfix:
Hotfix for Symantec Enterprise Vault (EV) for Microsoft Exchange 9.0.3, Build 1164, ERROR: GetRecombinedSaveset failed. Error: No such interface supported [0x80004002] when retrieving archived items from Storage.
(EV 9.0.1) Move Archive fails : Inner storage error code: 0x80004002. EVSVR Returns : ERROR: GetRecombinedSaveset failed. Error: No such interface supported [0x80004002]
(EV 9.0.2) Unable to extract an item from storage when it encounters an attachment which is incorrectly identified as an embedded Outlook item.
(EV 9.0.3) Move Archive does not complete when an incorrectly classified attachment is encountered. ERROR: GetRecombinedSaveset failed. Error: No such interface supported [0x80004002]
Article URL http://www.symantec.com/docs/TECH169017