Firewall is malfunctioning after successful install. Firewall fails to install - ERROR: Call to installNetComponent() failed: 0x80070436

Article:TECH169271

Created: 2011-09-09

Updated: 2013-02-06

Article URL http://www.symantec.com/docs/TECH169271

Article Type
Technical Solution

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Problem

The firewall component is malfunctioning after a successful Symantec Endpoint Protection 12.1 install.

Error

teeferinstall.log contains:

============================================================
2011-08-17 16:19:57 sourceFolder: C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\TeeferVista
2011-08-17 16:19:57 teefer.inf: C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\TeeferVista\teefer.inf
2011-08-17 16:20:03 Acquired write lock for 'Symantec Firewall'
2011-08-17 16:20:04 ERROR: Call to installNetComponent() failed: 0x80070436
2011-08-17 16:20:04 Teefer install failed, trying once more in 5 seconds
2011-08-17 16:20:10 Found 'oem164.inf'
2011-08-17 16:20:10 Uninstalling 'oem164.inf'
2011-08-17 16:20:10 Acquired write lock for 'Symantec Firewall'
2011-08-17 16:20:10 ERROR: Call to installNetComponent() failed: 0x80070436
2011-08-17 16:20:10 InstallFirewall failed second attempt: -1
============================================================

setupapi.app.log contains:

>>> [SetupInstallServicesFromInfSectionEx - Install.Services]
>>> Section start 2011/09/08 21:47:22.614
cmd: "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin64\installTeefer.exe" -m -l 2 -s "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin64\TeeferVista\"
!!! dvi: Add Service: Failed to create service 'Teefer2'.
!!! inf: {Install Inf Section [Install.Services] exit(0x00000436)}
!!! dvi: Error while installing services.
<<< Section end 2011/09/08 21:47:22.614
<<< [Exit status: FAILURE(0x00000436)]

Windows Event Viewer:

09/09/2011 19:44:43 Error Teefer3 server.domain.com N/A 5005 Register filter driver fail : Internal Error

Environment

Windows 7 SP1 (32-bit)
Windows 7 SP1 (64-bit)

Other Windows OS versions can also be affected.

Solution

A fix for this issue has been released in the 12.1 RU1 MP1 and 11.0 RU7 MP2 versions of the Symantec Endpoint Protection product.

In case it is not immediately possible to install the latest available SEP release, the steps below outline a separate workaround:

1) Uninstall SEP client from the Win 7 Machine
2) Take back up of the registry
3) Delete the following keys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\eventlog\System\Teefer3
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\eventlog\System\Teefer3
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\Teefer3
HKLM\SYSTEM\CurrentControlSet\Services\Teefer3

4) Reboot the machine
5) Reinstall SEP client.

Supplemental Materials

Source	ETrack
Value	2567235