Firewall is malfunctioning after successful install. Firewall fails to install - ERROR: Call to installNetComponent() failed: 0x80070436

Article:TECH169271  |  Created: 2011-09-09  |  Updated: 2013-02-06  |  Article URL http://www.symantec.com/docs/TECH169271
Article Type
Technical Solution


Issue



The firewall component is malfunctioning after a successful Symantec Endpoint Protection 12.1 install.

 

 


Error



teeferinstall.log contains:

============================================================
2011-08-17 16:19:57 sourceFolder: C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\TeeferVista
2011-08-17 16:19:57 teefer.inf: C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\TeeferVista\teefer.inf
2011-08-17 16:20:03 Acquired write lock for 'Symantec Firewall'
2011-08-17 16:20:04 ERROR: Call to installNetComponent() failed: 0x80070436
2011-08-17 16:20:04 Teefer install failed, trying once more in 5 seconds
2011-08-17 16:20:10 Found 'oem164.inf'
2011-08-17 16:20:10 Uninstalling 'oem164.inf'
2011-08-17 16:20:10 Acquired write lock for 'Symantec Firewall'
2011-08-17 16:20:10 ERROR: Call to installNetComponent() failed: 0x80070436
2011-08-17 16:20:10 InstallFirewall failed second attempt: -1
============================================================

setupapi.app.log contains:

>>>  [SetupInstallServicesFromInfSectionEx - Install.Services]
>>>  Section start 2011/09/08 21:47:22.614
      cmd: "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin64\installTeefer.exe" -m -l 2 -s "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin64\TeeferVista\"
!!!  dvi: Add Service: Failed to create service 'Teefer2'.
!!!  inf: {Install Inf Section [Install.Services] exit(0x00000436)}
!!!  dvi: Error while installing services.
<<<  Section end 2011/09/08 21:47:22.614
<<<  [Exit status: FAILURE(0x00000436)]

Windows Event Viewer:

09/09/2011 19:44:43    Error Teefer3       server.domain.com       N/A       5005      Register filter driver fail : Internal Error

 


Environment



Windows 7 SP1 (32-bit)
Windows 7 SP1 (64-bit)

Other Windows OS versions can also be affected.

 


Solution



A fix for this issue has been released in the 12.1 RU1 MP1 and 11.0 RU7 MP2 versions of the Symantec Endpoint Protection product.

 

In case it is not immediately possible to install the latest available SEP release, the steps below outline a separate workaround:

1) Uninstall SEP client from the Win 7 Machine
2) Take back up of the registry
3) Delete the following keys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\eventlog\System\Teefer3
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\eventlog\System\Teefer3
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\Teefer3
HKLM\SYSTEM\CurrentControlSet\Services\Teefer3

4) Reboot the machine
5) Reinstall SEP client.

 


Supplemental Materials

SourceETrack
Value2567235


Article URL http://www.symantec.com/docs/TECH169271


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