Attempting to provision a Mail-In database with a multi-line name fails, when the combination of names is greater than 255 characters

Article:TECH169277  |  Created: 2011-09-09  |  Updated: 2013-06-11  |  Article URL http://www.symantec.com/docs/TECH169277
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Article Type
Technical Solution

Product(s)

Environment

Issue



When a Mail-In database name contains a total of more than 255 characters Enterprise Vault will not find the mailbox when the Mail-In database is added as a target for Domino Mailbox Provisioning.


Error



In the Domino Provisioning report the problem Mail-In database targets will show the following error:

Rank Group name Target name Policy Action
2 MailinDB PG Alias256xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx1; Alias256yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy2; Alias256zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz3; Alias256aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa4; Alias256bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Default Lotus Domino Mailbox Policy *** No mailboxes found ***

A DTrace of the EvLotusDominoPolicySyncTask will show the following:

{DOMINOMAILBOXPOLICYSYNCTASKPROCESSOR.EN_US} 0 hits for Alias256xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx1; Alias256yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy2; Alias256zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz3; Alias256aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa4; Alias256bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb5


Solution



This issue has been addressed as part of the following release:


Hotfix for Symantec Enterprise Vault (EV) for Lotus Domino and File System Archiving (FSA) 9.0 SP2
http://www.symantec.com/docs/TECH162627

Enterprise Vault 9.0.4 - Release Details
http://www.symantec.com/docs/TECH147785

Enterprise Vault 10.0.1 - Release Details
http://www.symantec.com/docs/TECH147787


Supplemental Materials

SourceETrack
Value2525321
Description

Attempting to provision a Mail-In database with a multi-line name fails - *** No mailboxes found *** in Provisioning Report.




Article URL http://www.symantec.com/docs/TECH169277


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