Backup Exec 2010 Splash Screen reports "Trial Version" when using Small Business License on a Hyper-V host.

Article:TECH169297  |  Created: 2011-09-10  |  Updated: 2011-09-10  |  Article URL http://www.symantec.com/docs/TECH169297
Article Type
Technical Solution

Product(s)

Issue



 

The Backup Exec 2010 Splash Screen reports "Trial Version" when using a Backup Exec Small Business License key on a Hyper-V host protecting a Windows Small Business Server (SBS) Guest (Figure 1).

.


Error



 

Figure 1

 

 


Environment



 

Backup Exec 2010

Backup Exec 2010 Small Business Server License

Backup Exec 2010 Protecting Small Business Server Virtual Machine on a Hyper-V host

 


Cause



 

See Related Documents (TECH140561) for more information when entering a Backup Exec Small Business Server licensee on a Hyper-V host to protect a Windows Small Business Server SBS guest.

 

 

 


Solution



 

Backup Exec will function as Expected providing the workaround\solution is implemented in document (TECH140561).

 

The "Trial Version" splash screen message can be safely ignored as this is a Backup Exec GUI annoyance.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see    http://www.symantec.com 

Supplemental Materials

SourceETrack
Value2534339
Description

Backup Exec Splash Screen trial mode on Hyper-V host and no serial numbers present after reboot of the host when SBS serial number is entered to protect a SBS 2008 R2 Guest




Article URL http://www.symantec.com/docs/TECH169297


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