Deduplication Engine service is not starting after R3 upgrade. Application Event ID 1 "26016: Symantec PureDisk Content Router: Initialize failure"

Article:TECH169437  |  Created: 2011-09-13  |  Updated: 2014-02-11  |  Article URL http://www.symantec.com/docs/TECH169437
Article Type
Technical Solution


Environment

Issue



Deduplication Engine service is not starting after R3 upgrade with installed "Fujitsu ServerView Agents x64 Edition" & "Fujitsu ServerView RAID Manager".


Error



Error 1 : Incorrect Function

Event ID 1:
26016: Symantec PureDisk Content Router: Initialize failure

Error: 1063: spoold: service initialization failed (The service process could not connect to the service controller. ).
...
Error: 67: Database: connection to database crdb at localhost:10085 failed (could not connect to server: Connection refused (0x0000274D/10061)
...
Error: 53: Database Manager: could not access storage database (connection actively refused).
Error: 4: Failed to run database class.


Cause



Port 10085 required for Deduplication is used by "Fujitsu ServerView Agents x64 Edition" & "Fujitsu ServerView RAID Manager"


Solution



Uninstalling "Fujitsu ServerView Agents x64 Edition" & "Fujitsu ServerView RAID Manager" and rebooting the server, will give required port back to Deduplication.

Note: Before uninstalling the Fujitsu application or agent, users must take all the necessary precaution and must understand the consequences of removing these Fujitsu applications. If users are not sure, then they must contact Fujitsu technical support team.




Article URL http://www.symantec.com/docs/TECH169437


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