While manually enabling multiple Domino Mailboxes for archiving, if the enable wizard encounters an error with enabling a Mailbox, attempting to continue processing the remaining Mailboxes will fail on each subsequent Mailbox.
| Article:TECH169452 | | | Created: 2011-09-13 | | | Updated: 2012-09-26 | | | Article URL http://www.symantec.com/docs/TECH169452 |
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Problem
While manually enabling multiple Domino Mailboxes for archiving, if the enable wizard encounters an error with enabling a Mailbox, attempting to continue processing the remaining Mailboxes will fail on each subsequent Mailbox.
Error
An error similar to the following will initially occur while enabling Mailboxes:
After clicking the 'OK' button the following prompt will occur:
After choosing 'Yes' this second error will occur:
If 'Yes' is continually selected after each additional error the second error 'Application exception' will occur for each Mailbox left in the list of Mailboxes to enable.
A DTrace of the 'AdminService' and 'mmc' will show the following error:
1171 16:33:26.564 [9044] (AdminService) <3276> EV-H {DOMINOMAILBOXHELPER.EN_US} Exception: Error(582) - Opening database 'DOM/EV8!!mail\tuser4' (You are not authorized to perform that operation) Info: Diag: Type:DominoLibraryExceptions.DominoLibraryUnableOpenDatabase ST: at DomDatabase.OpenWithFailover()| at KVS.EnterpriseVault.LotusDomino.Common.DominoMailboxHelper.COM_Enable(String MbxUserFullName, String VaultStoreEntryId, String reserved, String ArchiveIdOverride, UInt16 IndexingLevel, String BillingSID, String BillingDomain, Int32 IndexSnippetLength, Int32 EnableFacetedResults, Int32 IndexAttachmentSnippet) Inner:None
1172 16:33:26.564 [9044] (AdminService) <3276> EV-M {DOMSESSION.EN_US} Terminating session...
1173 16:33:26.564 [9044] (AdminService) <3276> EV-M {DOMSESSION.EN_US} Terminated okay
1174 16:33:26.564 [9044] (AdminService) <3276> EV:H EnableMailbox: COM exception [0x80131600]
1175 16:33:26.564 [9044] (AdminService) <3276> EV:M CDominoManagement::CheckDominoError - Received error [Error(582) - Opening database 'DOM/EV8!!mail\tuser4' (You are not authorized to perform that operation)]
1176 16:33:26.564 [9044] (AdminService) <3276> EV:H CBaseDirectoryServiceWrapper::GetInterface - HRXEX fn trace : Unexpected fn exit path, returning error 0x80131600, .\DominoManagement.cpp [lines {2649,2655,2662}], built Jul 5 21:03:41 2011.
1177 16:33:26.579 [6124] (mmc) <4984> EV:M CDominoManagementHelper::EnableDominoMailbox() Completed EnableMailbox()...
Solution
Workaround:
- Choose 'No' to the question 'Do you wish to continue to process any remaining mailboxes?'
- Select 'Close', taking note of the first Mailbox that had the issue
- Open the 'Enable Mailboxes' wizard again and select Mailboxes to enable for archiving again, ensuring that the problem Mailbox is not selected
Note: Automatically enabling mailboxes for archiving works past the problem mailbox without issue.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
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| Source | ETrack |
| Value | 2532356 |
| Description | While enabling multiple Domino Mailboxes for archiving the wizard encounters a problem Mailbox, attempting to continue with the list of Mailboxes to enable fails on each subsequent Mailbox. |
Article URL http://www.symantec.com/docs/TECH169452
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