PGP Desktop - Windows installer has encountered a problem and needs to close...
| Article:TECH169553 | | | Created: 2011-09-14 | | | Updated: 2012-03-19 | | | Article URL http://www.symantec.com/docs/TECH169553 |
Problem
When installing PGP Desktop, you receive the following Windows Installer errors:
Error
"Windows installer has encountered a problem and needs to close"
Environment
Windows XP
Cause
Some Microsoft Windows Installer hotfixes may have error handlers that do not ignore any errors and fail the installation process if any errors are encountered.
support.microsoft.com/kb/981669
Solution
Uninstall Microsoft Installer KB981669 from the computer and then reboot the system. Restart the PGP Desktop installation.
or
Workaround (without uninstall KB981669)
1. Install ORCA tool from internet (it’s part of Windows installer SDK,
which can be downloaded from MS site).
2. Open the PGP installer MSI package using ORCA tool (right click .msi
and select ‘Edit with ORCA)
3. Find ‘RemoveExistingProducts’ API from ‘Edit|Find’ option in ORCA
tool. It should be present in ‘InstallExecuteSequence table).
4. Set the value ‘0’ (Zero) in column ‘condition ‘ for a row
of ‘RemoveExistingProducts’.
5. Save the changes.
6. Run the changed msi to install product
|
|
| Source | ETrack |
| Value | 2472861 |
Related Articles
Article URL http://www.symantec.com/docs/TECH169553
Terms of use for this information are found in Legal Notices
Thank you.