Hotfix for Symantec Enterprise Vault (EV) 9.0.2 for Microsoft Exchange, Build 1061, Archived items remained in a 'pending' state

Article:TECH169601  |  Created: 2011-09-14  |  Updated: 2014-06-24  |  Article URL http://www.symantec.com/docs/TECH169601
Article Type
Technical Solution


Issue



Which version of Symantec Enterprise Vault (tm) can this hotfix be applied?
This hotfix can only be applied to the following versions of Enterprise Vault for:

Enterprise Vault for Microsoft Exchange, 9.0.2, Build 1061 


Solution



What issue(s) does this hotfix resolve?

When the StorageFileWatch process encounters a succession of unreplicated items in a Centera partition, the post processing of archived items slows down until eventually stopping completely resulting in a build up of pending items in the mailboxes.
This issue has been more obvious in Journaling Mailboxes.


Which files does this hotfix replace? 

File Name File Version
StorageFileWatch.exe 9.0.2.1181


How to Install this hotfix:

The hotfix needs to be installed on all Enterprise Vault Servers
1. Stop the Enterprise Vault Storage service
2. Backup the following file: StorageFileWatch.exe located in the Enterprise Vault installation folder
3. Replace the StorageFileWatch.exe file in the installation folder with the version provided in the hotfix
4. Start the Enterprise Vault Storage Service


How to Uninstall this hotfix:
1. Stop the Enterprise Vault Storage service
2. Replace the the StorageFileWatch.exe file with the backup copy (v9.0.2.1061)
3. Start the Enterprise Vault Storage Service

 


Attachments

EV 9.0.2 Hotfix - Etrack 2420242.zip (619 kBytes)

Supplemental Materials

SourceETrack
Value2420242
Description

Storage File Watch can take excessively long to process Centera partitions




Article URL http://www.symantec.com/docs/TECH169601


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