"Invalid Universal ID" is received by the end user when attempting to retrieve an archived item.
| Article:TECH169648 | | | Created: 2011-09-15 | | | Updated: 2012-06-20 | | | Article URL http://www.symantec.com/docs/TECH169648 |
Problem
Enterprise Vault 9.0 SP1 introduced new architecture where retrieved archived items are now retrieved to the user's mail file so that they can be viewed in the context of the user's mail file. This architecture can potentially fail in a Domino clustered envrionment if the cluster load balancing results in the message being retrieved to a mail file replica on a cluster node other than the one that the retrieval request was intiated from.
Error
Dtrace of nServer may show the following:
590 14:39:28.704 [2676] (nSERVER) <6160> EV:L CArchiveServerExtensionMgr::DispatchEVCommand - dispatching EV command
591 14:39:28.704 [2676] (nSERVER) <6160> EV:M AdminOpsManager::IsAdminCommand - result for cmd [EV_RESTOREFROMVAULT]: false
592 14:39:28.704 [2676] (nSERVER) <6160> EV:L {SavesetRestoreHelper::DoRestore} (Entry) …
595 14:39:28.704 [2676] (nSERVER) <6160> EV:M SavesetRestoreHelper::ReadStringArgument - arg [EV_RESTORESERVERNAME] is [CN=Mail1/O=SYM]
596 14:39:28.704 [2676] (nSERVER) <6160> EV:M SavesetRestoreHelper::ReadStringArgument - arg [EV_RESTOREFILENAME] is [mail\user1.nsf]
597 14:39:28.704 [2676] (nSERVER) <6160> EV:M SavesetRestoreHelper::OpenMailDb - restore server [CN=Mail1/O=SYM], mail file [mail\User1.nsf] …
648 14:39:29.157 [2676] (nSERVER) <6160> EV:L SaveDatabasePath
649 14:39:29.157 [2676] (nSERVER) <6160> EV:L SaveDatabasePath: CN=Mail2/O=SYM!!mail\User1.nsf
650 14:39:29.157 [2676] (nSERVER) <6160> EV:L Server: CN=Mail2/O=SYM
651 14:39:29.157 [2676] (nSERVER) <6160> EV:L File: mail\User1.nsf
Solution
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com
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| Source | ETrack |
| Value | 2489394 |
| Description | Retrieval requests redirecting retrieved message to mail file replicas on other servers and hence causing the ‘Invalid Universal ID’ error |
Article URL http://www.symantec.com/docs/TECH169648
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