Granular Recovery Technology enabled backup of System State of a Domain controller fails intermittently with "Access is denied" error.

Article:TECH169651  |  Created: 2011-09-15  |  Updated: 2013-03-12  |  Article URL http://www.symantec.com/docs/TECH169651
Article Type
Technical Solution


Issue



Granular Recovery Technology (GRT) enabled backup of System State of a Domain controller fails intermittently with error mentioned below.


Error



Error in job log:

Access Denied. Cannot backup directory  and its subdirectories.

Final error: 0xe0008488 - Access is denied.
Final error category: Security Errors.

Error in beremote debug log on Backup  Exec server:

[4204] 06/22/11 16:57:20 [fsys\adgran]        - RemNTDSProv: Could not create remote NTDS connection at CRemNTDSProvider::CRemNTDSProvider:130
[4204] 06/22/11 16:57:20 [fsys\adgran]        - RemNTDSProv: CoInit failed creating the instance for [E:\BACKUP-TO-DISK\IMG000045\ntds.dit] at CRemNTDSProvider::EnumInstances:285

OR

[6260] 02/22/11 18:42:27 [fsys\adgran]        - RemNTDSProv: Failed to create the COM instance for [E:\BACKUP-TO-DISK\IMG000015\ntds.dit] at CRemNTDSProvider::EnumInstances:282
[3928] 02/22/11 18:42:27 [fsys\adgran]        - RemNTDSProv: Failed to get a COM object OU=All Computers&OU=BOM3&CN=APP-BOM3-4 by RDN at CRemNTDSObject::GetObjectByRDN:274

 

Intermittently RemNTDSSrv.exe crashes during backup and an event is registered in application log with following description:

Faulting application RemNTDSSrv.exe, version 13.0.4164.0, faulting module VirtApi.dll, version 2.0.54.0, fault address 0x0001761e.

 


Solution



Check if any other application is also backing up or snapping the problem server during the backup. Try to disable all third party applications and check if it helps resolve the issue.

Workaround:

Disable GRT in the backup job.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see
  www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

 


Supplemental Materials

SourceETrack
Value2386129
Description

CORE: System State backup of DC fails intermittently with “Access Denied”


Description

Access Denied. Cannot backup directory  and its subdirectories.

 


Article URL http://www.symantec.com/docs/TECH169651


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