Attachment creation date may not indexed properly if the attachment is an .MSG

Article:TECH169676  |  Created: 2011-09-15  |  Updated: 2014-07-21  |  Article URL http://www.symantec.com/docs/TECH169676
Article Type
Technical Solution

Product(s)

Issue



During indexing, the creation date of attachments is stored in the "date" index attribute.  For attached embedded messages (.MSG attachments), the system fails to read the creation date properly and falls back to current date (archived date) of the item.  

This problem is more likely to be noticed for archives that have "Attachment level granularity" index schema, as the attachments are displayed as individual items in the index.  This is the default index schema for mailbox archives in version 9 and below. 


Error



Dtrace of StorageCrawler shows:

(StorageCrawler) <3784> EV:L {CIndexableItemBuilderV2::BuildDateAttribute} (Entry)
(StorageCrawler) <3784> EV:L {CMAPIMsgTraverser::GetMsgProperty} (Entry)
(StorageCrawler) <3784> EV:L {CMAPIMsgTraverser::GetMsgProperty} (Entry)
(StorageCrawler) <3784> EV:L {CMAPIMsgTraverser::GetMsgType} (Entry)
(StorageCrawler) <3784> EV:M Original Message Class found: IPM.Note
(StorageCrawler) <3784> EV:L {CMAPIMsgTraverser::GetMsgType} (Exit) Status: [Success]
(StorageCrawler) <3784> EV:H {CMAPIMsgTraverser::GetMsgProperty} (Exit) Status: [Unspecified error  (0x80004005)]
(StorageCrawler) <3784> EV:H {CMAPIMsgTraverser::GetMsgProperty} (Exit) Status: [Unspecified error  (0x80004005)]
(StorageCrawler) <3784> EV:L {CIndexableItemBuilderV2::BuildDateAttribute}|Error fetching Date property|AttachmentID: 1|Callback Status: Unspecified error  (0x80004005)
(StorageCrawler) <3784> EV:L {CIndexableItemBuilderV2::BuildDateAttribute} (Exit) Status: [Success]
 


Solution



This issue has been addressed in the following release:


Enterprise Vault 10.0.4 - Release Details
http://www.symantec.com/docs/DOC6317


Supplemental Materials

SourceETrack
Value2554517
Description

Attachment creation date not indexed properly if the attachment is an .MSG


SourceETrack
Value3015904
Description

An attachment's creation date value may be indexed differently than expected if the attachment is a message item


SourceETrack
Value2646002
Description

 Webapp search with date range criteria returns items attachments based on archived date and not modified date. Only appears to affect MSG files as attachments.



Article URL http://www.symantec.com/docs/TECH169676


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