Scan Engine returns a "Malformed container" error for non-PDF files that contain the string "%PDF" in the first 1024 bytes
| Article:TECH169726 | | | Created: 2011-09-16 | | | Updated: 2012-08-01 | | | Article URL http://www.symantec.com/docs/TECH169726 |
Problem
It has been noted that some files which contain the string "%PDF" in their first 1024 bytes, may cause Scan Engine to return the following error while scanning the file:
Conditions
- File contains %PDF
If the file is a text file, open the file in an editor and search for %PDF. If the file is a binary file use the strings command to find the strings in a file. On Linux/Solaris this command is part of the operating system. On Windows download the Microsoft Strings tool.
Cause
Scan Engine is incorrectly using %PDF anywhere in the first 1024 bytes as an indicator of a PDF file.
Solution
Symantec is aware of this issue. This article is updated as more information is available. Subscribe to this article to receive updates.
Workaround
- Allow access for malformed containers
1. Open the Scan Engine console.
2. Click the Policies tab.
3. Click Views|Filtering menu item.
4. Click the Container Handling tab.
5. Uncheck the Block malformed containers checkbox.
6. Click the Deploy Changes button.
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| Source | ETrack |
| Value | 2530909 |
Article URL http://www.symantec.com/docs/TECH169726
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