GENERAL ERROR: User gets 0x80770003 and 0x80770004 errors on SQL backups

Article:TECH16981  |  Created: 2001-01-08  |  Updated: 2013-10-23  |  Article URL http://www.symantec.com/docs/TECH16981
Article Type
Technical Solution


Environment

Issue



GENERAL ERROR: User gets 0x80770003 and 0x80770004 errors on SQL backups

Error



CDBbackrec::InitDeviceSet_Part2(): ERR - Error in GetConfiguration: 0x80770003

CDBbackrec::FreeDeviceSet(): ERR - Error in VDS->Close: 0x80770004

Solution



Overview:
When attempting a NetBackup SQL backup, the backup fails and error numbers 0x80770003 and 0x80770004 appear in the dbbackup log.  

Troubleshooting:
Enable the dbbackup log on the SQL server.

Log Files:

The dbbackup log indicates the SQL server is running SQL7 with no service packs, on Windows 2000 with SP1.  See the snip below from the db backup log:

Microsoft SQL Server  7.00 - 7.00.623 (Intel X86)
Nov 27 1998 22:20:07
Copyright (c) 1988-1998 Microsoft Corporation
Standard Edition on Windows NT 5.0 (Build 2195: Service Pack 1)

Further down in the log, the errors are observed:

11:27:45 [2704,2740] <32> CDBbackrec::InitDeviceSet_Part2(): ERR - Error in Get Configuration: 0x80770003. The text follows:
11:27:45 [2704,2740]     CONTINUATION: - The api was waiting and the timeout interval had elapsed.
11:27:45 [2704,2740] <4> KillAllThreads: INF - Issuing SignalAbort to MS SQL Server VDI
11:27:45 [2704,2740] <32> CDBbackrec::FreeDeviceSet(): ERR - Error in VDS->Close: 0x80770004. The text follows:
11:27:45 [2704,2740]     CONTINUATION: - An abort request is preventing anything except termination actions.

Resolution:
Application of SQL 7 Service Pack 3 resolved these issues.


Legacy ID



241771


Article URL http://www.symantec.com/docs/TECH16981


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