Non Snapshot backups of Exchange 2003 fail with a "status 69" after upgrading to 7.1 from 7.0.1, unless the NetBackup Client and NetBackup Legacy services are running as "Administrator"

Article:TECH170069  |  Created: 2011-09-21  |  Updated: 2013-10-09  |  Article URL http://www.symantec.com/docs/TECH170069
Article Type
Technical Solution


Issue



Non Snapshot backups of Exchange 2003 fail with a "status 69" after upgrading to 7.1 from 7.0.1, unless the NetBackup Client and NetBackup Legacy services are running as "Administrator"


Error



Portion of the client bpbkar log:

10:27:45.791 AM: [212.3784] <4> dos_backup::V_VerifyExchange: INF - filelist:
Microsoft Information Store:\
10:27:45.791 AM: [212.3784] <4> dos_backup::V_VerifyFileList: INF - unable to
determine UBS type for:Microsoft Information Store:
10:27:45.791 AM: [212.3784] <4> dos_backup::V_VerifyFileList: INF - UBS Local
Type for 'Microsoft Information Store:\' --> 00000000
10:27:45.791 AM: [212.3784] <4> dos_backup::V_Initialize: INF - Exchange
Backup - Disabling Open File Backups, Archive Bit processing, TIR and Job
Estimating.

.

.

10:27:45.791 AM: [212.3784] <2> tar_base::V_vTarMsgW: ERR - object not found
for file system backup: Microsoft Information Store:
10:27:45.791 AM: [212.3784] <4> tar_backup::backup_done_state: INF - number of
file directives not found: 1
10:27:45.791 AM: [212.3784] <4> tar_backup::backup_done_state: INF -     number
of file directives found: 0
10:27:45.791 AM: [212.3784] <2> tar_base::V_vTarMsgW: INF - Client completed
sending data for backup
10:27:45.791 AM: [212.3784] <4> tar_base::stopKeepaliveThread: INF - waiting
for keepalive thread to exit ...
10:27:45.791 AM: [212.3784] <4> tar_base::stopKeepaliveThread: INF - keepalive
thread has exited. (reason: WAIT_OBJECT_0)
10:27:45.791 AM: [212.3784] <8> tar_backup_tfi::cleanupTemp: WRN - will not
cleanup 'temp' directory, debug level(s) are too high
10:27:45.791 AM: [212.3784] <2> tar_base::V_vTarMsgW: INF - EXIT STATUS 69:
invalid filelist specification


Environment



Windows 2003

Exchange 2003

NetBackup 7.1 GA

 

OS Name:                   Microsoft(R) Windows(R) Server 2003, Enterprise Edition
OS Version:                5.2.3790 Service Pack 2 Build 3790
NetBackup version = 7.1
NetBackup Build number = 7.1.2011.0203


Solution



Work-around:  By changing the "NetBackup Client" and "NetBackup Legacy Client" services on the Exchange nodes to run as "Administrator" rather than "local system", this would allow the backups to complete as expected.

If the above mentioned work around is not acceptable, then you may contact Symantec Technical Support. Reference this document ID and Etrack 2535649 to obtain a fix for this issue.

Symantec has acknowledged that the above mentioned issue (Etrack 2535280) is present in the version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers. This issue is resolved in the following releases:

  • NetBackup 7.1 Maintenance Release 4 (7.1.0.4)
  • NetBackup 7.5
  • NetBackup 7.6

Please access the following link for download and README information:

 http://go.symantec.com/nb

 


Supplemental Materials

SourceETrack
Value2535280
Description

Non Snapshot backups of Exchange 2003 fail with a "status 69" after upgrading to 7.1 from 7.0.1, unless the NetBackup Client and NetBackup Legacy services are running as "Administrator"



Article URL http://www.symantec.com/docs/TECH170069


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