Users may not be able to open full messages from Virtual Vault by double-clicking the item when the reading pane is enabled

Article:TECH170080  |  Created: 2011-09-21  |  Updated: 2014-12-19  |  Article URL http://www.symantec.com/docs/TECH170080
Article Type
Technical Solution


Issue



Users may not be able to open full messages from Virtual Vault by double-clicking the item when the reading pane is enabled.  This will occur if the "VVReadingPaneContent" desktop policy is set to either "Never show content",  or "When in Vault Cache" and the item is not in the content cache. 

The stub message is opened instead.   

If the Outlook reading pane is turned off the full message will be opened regardless of the "VVReadingPaneContent" policy.


Environment



The Outlook reading pane is enabled
VVReadingPaneContent desktop policy set to "Never show content" or VVReadingPaneContent desktop policy set to "When in Vault Cache" AND the item is not in the content cache.


Solution



This issue has been addressed as part of the following release:


Enterprise Vault 9.0.3 - Release Details
http://www.symantec.com/docs/TECH147782

Enterprise Vault 10.0.1 - Release Details
http://www.symantec.com/docs/TECH147787


Supplemental Materials

SourceETrack
Value2560912
Description

VV - VVReadingPaneContent prevents the full message from rendering when opened outside of the preview pane if set to 'Never show content'



Article URL http://www.symantec.com/docs/TECH170080


Terms of use for this information are found in Legal Notices