Hotfix for Symantec Enterprise Vault (EV) for Microsoft Exchange 9.0.2, Build 1185 - Cumulative hotfix for Enterprise Vault Outlook Add-in

Article:TECH170261  |  Created: 2011-09-23  |  Updated: 2014-06-24  |  Article URL http://www.symantec.com/docs/TECH170261
Article Type
Technical Solution


Issue



To which versions of Symantec Enterprise Vault (tm) can this hotfix be applied?

All versions of Enterprise Vault 9.0.2 Outlook Add-in. 

Note: this is a normal .MSI package that can be used to upgrade previous versions of the EV Outlook add-in.  


Solution



What issues does this hotfix resolve?

 Etrack 2319858:

End users lose the ability to search Virtual Vault from Outlook Windows Instant Search.  Several issues were resolved as part of this Etrack:
1. When a user has performed an initial vault cache synchronisation and Virtual Vault is in use, the archived items in the cache can be found using Outlook instant search. Some time later Outlook instant search is no longer able to find the cached archived items using the same search terms that previously worked. Most often this change in behaviour has been observed after an archived item was opened via a shortcut or via Virtual Vault.
2. Rebuilding a WDS index causes duplicate items for search results in Virtual Vault.
3. Retrieving specific items through virtual vault cause Outlook to crash.

Etrack 2378286:

Outlook 2003 crashes : Faulting module desktopcommon.dll during EVMSPConfig::GetProfileUID
If the PR_SERVICE_UID value is missing from the client's default Outlook profile registry key the Enterprise Vault Outlook client fails to load.

Etrack 2321458:

Retrieving specific items from Virtual Vault causes Outlook to crash.
Attempting to open certain items through Virtual Vault causes outlook to crash. This issue occured due to the fact that when we opened these items a particular MAPI property type was being set to "unspecified", when Outlook was expecting a string value.


Etrack 2355902:

Outlook 2003 hangs indefinitely on closure due to open VC threads not being closed when multiple add-ins are present.
When Outlook was shut down whilst Vault Cache was still initializing, in some environments the Outlook process took longer than expected to close.

Etrack 2409952:

Unnecessary permissions checks and sync storm issue
1. Unnecessary permissions checks are made when performing a Vault Cache synchronization.
2. When a large number of users who have all missed their last scheduled Vault Cache synchronization open Outlook within a small timeframe, a large number of concurrent synchronization requests may occur, which could lead to contention for synchronisation slots on the Enterprise Vault server.

Etrack 2411190:

Virtual Vault changes for third-party Outlook integration
Some third-party Outlook Add-Ins need to be able to temporarily modify retrieved items opened through Virtual Vault.

Etrack 2411179:

WDS architecture changes to support 64 bit OS with 32 bit MAPI

Etrack 2411173:

With an existing Vault Cache our WDS protocol handler won't immediately index the entire content in DBs
If an existing Vault Cache is present, and WDS is then enabled, the content of the Vault Cache is not indexed immediately.

Etrack 2427354:

Additional improvements to initiate an automatic rebuild of MDC indexed data in WDS.

Etrack 2319858:

Fixes a problem that causes Outlook instant search to omit Virtual Vault items from its search results. The fix only applies to new Virtual Vault items. Items that were already missing would remain so until Windows Search detected and re-indexed the items up to 72 hours later.

Etrack 2531011:

With some third-party Outlook Add-Ins installed, depending on what order Add-In dlls were loaded into the Outlook process, the VVStubOnlyModuleList registry key did not register them as being loaded, causing full items to be returned from Virtual Vault, rather than just their stub content.
 

Etrack 2531238:

When an item encrypted by third-party Outlook Add-Ins (using the appropriate API calls) was requested from Virtual Vault, the item would not open if it was not in the content cache.
 

Which file does this Hotfix replace?

Symantec Enterprise Vault HTTP-Only Outlook Add-in-en.msi 9.0.2 and below.
Symantec Enterprise Vault Outlook Add-in-en.msi 9.0.2 and below.

How to Install this hotfix

1. Close Outlook.
2. Install either the HTTP-Only or DCOM client.
3. Restart Outlook.

Note:
If running the Outlook 2010 cumulative update released on July 11th (available at http://support.microsoft.com/kb/2544027) or above, it is required to add the installation path of the Office 2010 installation to the SYSTEM PATH environment variable, by default this is:

“C:\Program Files (x86)\Microsoft Office\Office14”
(Figure 1 and Figure 2)

Figure 1



Figure 2


Supplemental Materials

SourceETrack
Value2319858
Description

End users lose the ability to search Virtual Vault from Outlook Windows Instant Search


SourceETrack
Value2378286
Description

Outlook 2003 crashes : Faulting module desktopcommon.dll during EVMSPConfig::GetProfileUID


SourceETrack
Value2321458
Description

Retrieving specific items from Virtual Vault causes Outlook to crash


SourceETrack
Value2355902
Description

Outlook 2003 hangs indefinitely on closure due to open VC threads not being closed when multiple add-ins are present


SourceETrack
Value2409952
Description

Unnecessary permissions checks and sync storm issue


SourceETrack
Value2411190
Description

Virtual Vault changes for third-party Outlook integration


SourceETrack
Value2411179
Description

WDS architecture change to support 64 bit OS with 32 bit MAPI


SourceETrack
Value2411173
Description

With an existing Vault Cache, our WDS protocol handler won't immediately index the entire content in DBs


SourceETrack
Value2427354
Description

Additional improvements to initiate an automatic rebuild of MDC indexed data in WDS.


SourceETrack
Value2531011
Description

With a third-party Outlook Add-In installed, full items are returned from Virtual Vault rather than their stub content


SourceETrack
Value2531238
Description

Unable to open messages encrypted by a third-party Outlook Add-In from Virtual Vault if the item is not in the content cache



Article URL http://www.symantec.com/docs/TECH170261


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