KNOWN ISSUE: BSOD with SWV 6.4.1346 after upgrading from 6.1.5126 on Windows 7 32bit

Article:TECH170343  |  Created: 2011-09-26  |  Updated: 2011-09-26  |  Article URL http://www.symantec.com/docs/TECH170343
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Article Type
Technical Solution


Environment

Issue



After upgrading Symantec Workspace Virtualization (SWV) 6.1.5126 to 6.4.1346, the machine experienced a Blue Screen of Death (BSOD) 3 to 4 hours later during the working day.


Environment



Windows 7 Enterprise, Service Pack (SP) 1 is not installed

SWV upgraded from 6.1.5126 to 6.4.1346

laptop is Lenovo T410
- video adapter driver: Intel DH Graphic, 8.15.10.2253


Cause



For some reason the machine was running out of memory, and SWV was handling this condition poorly (it was trying to free memory it had already freed).


Solution



Code checked in to fix the multiple freeing of the MDL (fslxProbeLockAndMap), and will be included in the upcoming 6.1 SP7 Maintenance Pack (MP) 2 release.

The customer also needs to investigate why the machine was running out of memory in the first place.


Supplemental Materials

SourceETrack
Value2532438
Description

BSOD with SWV 6.4.1346 after upgrading from 6.1.5126 on Win7 32bit



Article URL http://www.symantec.com/docs/TECH170343


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