KNOWN ISSUE: Unable to export from a layers 64bit registry hive via its layer properties

Article:TECH170345  |  Created: 2011-09-26  |  Updated: 2011-11-16  |  Article URL
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Article Type
Technical Solution



When attempting to export an item from a layers “Name (64-bit)” registry hive, the save action does not save.

This issue has been reproduced using all publicly available 64bit Symantec Workspace Virtualization (SWV) builds (6.3.2046, 2059 & 2065, 6.4.1266 & 1346).

This problem occurs if SWV is cleanly installed as well as if it is upgraded.

This situation happens when using either an existing 64bit layer or with a newly
created 64bit layer.

Steps to reproduce:
1.  Install SWV 6.3.2046 64bit or later on Windows 7 64bit.
2.  After the reboot, either import an already created 64bit layer or create a
new one. 
3.  Deactivate the layer and then open its properties.
4.  Go to its Registry tab.
5.  Either expand a hive that has "(64-bit)" as part of its name and then
choose the Export right-click menu item, or perform that action on the hive
6.  Choose a location to export to, supply a name and press the Save button.
7.  The save action will not work and refreshing the targeted save location
will confirm this.
8.  Attempt to export from a hive that does not have "(64-bit)" as part of its
name, and you will succeed.


SWV 6.4.1346 64bit on Windows 7 Enterprise 64bit


Unfortunately the "EditRegistryPage::GetTreeItemKeyName" code was never updated to
handle the 64-bit registry paths.


The "EditRegistryPage::GetTreeItemKeyName" code has now been updated to handle 64bit registry paths, and will be included in the upcoming 6.1 Service Pack (SP) 8 release.

Supplemental Materials


When attempting to export an item from a “Name (64-bit)” registry hive, the save action does not save.

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