Microsoft Exchange 2003/2007/2010 Differential/Incremental backup fails with error "0xe000035e - You must use the Exchange Agent to run a full backup before you run a differential or incremental backup"

Article:TECH170452  |  Created: 2011-09-27  |  Updated: 2013-06-13  |  Article URL http://www.symantec.com/docs/TECH170452
Article Type
Technical Solution


Issue



Microsoft Exchange 2003/2007/2010 Differential/Incremental backup fails with error "0xe000035e - You must use the Exchange Agent to run a full backup before you run a differential or incremental backup"

 


Error



0xe000035e - The Backup Exec Agent for Microsoft Exchange was not used to create the last full backup of this database. You must use the Exchange Agent to run a full backup before you run a differential or incremental backup.

 


Cause



1. The last backup was done by a 3rd party software.

Verify the date and time of the last backup from the Exchange Management Console or by running eseutil /mh

Note: Running Eseutil /mh will bring the database offline for the process.

2. AOFO was enabled for the Exchange database backups


Solution



1. Ensure the Full backup was performed by Backup Exec

2. Either stop 3rd party software from running a backup or run a Full Exchange backup every day using Backup Exec

2. Disable AOFO from the Backup Job For Exchange database backups (Full and Differential/Incremental)

Note:  If the backups are mixed with Database and Flat File with AOFO enabled

Split the jobs for AOFO disabled database Backup


Supplemental Materials

SourceUMI
ValueV-79-57344-862
Description

The Backup Exec Agent for Microsoft Exchange was not used to create the last full backup of this database. You must use Exchange Agent to run a full backup before you run a differential or incremental backup.


SourceError Code
Value0xe000035e
Description

The Backup Exec Agent for Microsoft Exchange was not used to create the last full backup of this database. You must use Exchange Agent to run a full backup before you run a differential or incremental backup.




Article URL http://www.symantec.com/docs/TECH170452


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