Hyper-V virtual machine backup fails with error 0xe0008516 - Resources specified for snapshot do not have any valid data on them, when Hyper-V is clustered.

Article:TECH170533

Created: 2011-09-27

Updated: 2012-10-25

Article URL http://www.symantec.com/docs/TECH170533

Article Type
Technical Solution

Product(s)

Show all

Languages

Show all

Problem

Backup of a virtual machine fails on Hyper V fails with the mentioned error when Hyper V is clustered.

Error

Backup Job Log shows:-

Completed status: Failed

Final error: 0xe0008516 - Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed.

Final error category: System Errors

For additional information regarding this error refer to link V-79-57344-34070

V-79-57344-34070 - AOFO : Initialization failure on: "VRTSRV::\\vms-cluster.domainname.com\Hyper-V?HA?VM\vms-server-name".

Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).

Snapshot provider error (0xE0008516): Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed.

Check the Windows Event Viewer for details.

Environment

Windows Server 2008

Windows Server 2003

Cause

This issue occurs if:

Backup Exec Remote Agent for Windows Systems (RAWS) is not installed on a guest virtual machine and Granualar Recovery Technology(GRT) options is selected in the backup job properties.

Credentials used for backup job are invalid or do not have permission.

Solution

1. Make sure RAWS is installed on the guest virtual machine.

2. Use correct credentials for the backup job.

3. In case virtual machine is an Exchange server, please refer to the articles in the related articles section.

Supplemental Materials

Source	Error Code
Value	0xe0008516
Description	Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed.

Source	UMI
Value	V-79-57344-34070
Description	AOFO : Initialization failure on: "VRTSRV::\\vms-cluster.domainname.com\Hyper-V?HA?VM\vms-server-name". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).