Hyper-V virtual machine backup fails with error 0xe0008516 - Resources specified for snapshot do not have any valid data on them, when Hyper-V is clustered.

Article:TECH170533  |  Created: 2011-09-27  |  Updated: 2012-10-25  |  Article URL http://www.symantec.com/docs/TECH170533
Article Type
Technical Solution


Issue



Backup of a virtual machine fails on Hyper V fails with the mentioned error when Hyper V is clustered.


Error



Backup Job Log shows:-

Completed status: Failed

Final error: 0xe0008516 - Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed.
Final error category: System Errors
 
For additional information regarding this error refer to link V-79-57344-34070
 
V-79-57344-34070 - AOFO : Initialization failure on: "VRTSRV::\\vms-cluster.domainname.com\Hyper-V?HA?VM\vms-server-name".
Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
 
Snapshot provider error (0xE0008516): Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed.
 
Check the Windows Event Viewer for details.
 
 

Environment



Windows Server 2008

Windows Server 2003


Cause



This issue occurs if:

Backup Exec Remote Agent for Windows Systems (RAWS) is not installed on a guest virtual machine and Granualar Recovery Technology(GRT) options  is selected in the backup job properties.

OR

Credentials used for backup job are invalid or do not have permission.

 


Solution



 

1. Make sure RAWS is installed on the guest virtual machine.

2. Use correct credentials for the backup job.

3. In case virtual machine is an Exchange server, please refer to the articles in the related articles section.

 


Supplemental Materials

SourceError Code
Value0xe0008516
Description

Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed.


SourceUMI
ValueV-79-57344-34070
Description

AOFO : Initialization failure on: "VRTSRV::\\vms-cluster.domainname.com\Hyper-V?HA?VM\vms-server-name".

Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).




Article URL http://www.symantec.com/docs/TECH170533


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