Enterprise Vault (EV) for Domino fails to journal or mailbox archive when storing to a Hitachi Content Platform (HCP) streamer device.
|Article:TECH170537|||||Created: 2011-09-27|||||Updated: 2011-10-13|||||Article URL http://www.symantec.com/docs/TECH170537|
(EV) for Domino Mailbox and Journal archiving fails to store items to the (HCP) Streamer.
(EV) for File System Archiving and (EV) for Microsoft Exchange are able to successfully archive to the (HCP) streamer device.
-Event ID: 28955 Failed to access Storage Streamer 'Hitachi.Content.Platform.Streamer'. Check that the software for this device is installed and configured correctly.
-Event ID: 41206 There was an error processing an item in a database. The task will process the item again on the next archiving run. (Lotus Domino Journaling Task)
-Event ID: 41163 There was an error processing an item in a database. The task will process the item again on the next archiving run. (Lotus Domino Mailbox Archiving Task)
Enterprise Vault 9.0 SP2
Hitachi Content Platform 18.104.22.168 using the Streamer API
The issue is due to an incompatibility between the Hitachi Streamer software that is installed on the Enterprise Vault Server and the version of Lotus Notes installed on the Enterprise Vault Server.
Please contact Hitachi Technical Support for an updated version of the Hitachi Streamer software.
"Event ID: 28955 Failed to access Storage Streamer 'Hitachi.Content.Platform.Streamer' " when attempting to archive from journal or mail files.
Article URL http://www.symantec.com/docs/TECH170537