Enterprise Vault (EV) for Domino fails to journal or mailbox archive when storing to a Hitachi Content Platform (HCP) streamer device.

Article:TECH170537  |  Created: 2011-09-27  |  Updated: 2014-08-22  |  Article URL http://www.symantec.com/docs/TECH170537
Article Type
Technical Solution


Environment

Issue



(EV) for Domino Mailbox and Journal archiving fails to store items to the (HCP) Streamer.

(EV) for File System Archiving and (EV) for Microsoft Exchange are able to successfully archive to the (HCP) streamer device.

 


Error



-Event ID: 28955 Failed to access Storage Streamer 'Hitachi.Content.Platform.Streamer'. Check that the software for this device is installed and configured correctly.

-Event ID: 41206 There was an error processing an item in a database. The task will process the item again on the next archiving run.  (Lotus Domino Journaling Task)

-Event ID: 41163 There was an error processing an item in a database. The task will process the item again on the next archiving run. (Lotus Domino Mailbox Archiving Task)

 


Environment



Enterprise Vault 9.0 SP2

Hitachi Content Platform 4.1.0.105 using the Streamer API

 

 


Cause



The issue is due to an incompatibility between the Hitachi Streamer software that is installed on the Enterprise Vault Server and the version of Lotus Notes installed on the Enterprise Vault Server.


Solution



Please contact Hitachi Technical Support for an updated version of the Hitachi Streamer software. 


Supplemental Materials

SourceETrack
Value2563875
Description

"Event ID: 28955 Failed to access Storage Streamer 'Hitachi.Content.Platform.Streamer' " when attempting to archive from journal or mail files.



Article URL http://www.symantec.com/docs/TECH170537


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