Install of a Service Pack or Hotfix fails with - LU1812 a program that was part of this update failed when it ran.

Article:TECH170556  |  Created: 2011-09-27  |  Updated: 2012-03-16  |  Article URL http://www.symantec.com/docs/TECH170556
Article Type
Technical Solution

Product(s)

Environment

Subject

Issue



Install of a Service Pack or Hotfix fails with - LU1812 a program that was part of this update failed when it ran.


Error



LU1812 a program that was part of this update failed when it ran.


Environment



Source Backup Exec install files are no longer cached on the server.


Cause



When a Service Pack or Hotfix installs, it needs to reference the original install media. If the media is no longer cached this will cause the installer to fail using Live Update.


Solution



Down load the Service Pack or Hotfix from the Support Site.

Run the downloaded installer to perform a manual install outside of LiveUpdate.

The installer will prompt for the Original Backup Exec media. Browse to the File path or DVD  of the BE media.

32bit server - use the path -
 \BE\WinNT\Install\BE32\Install\Media\Symantec Backup Exec for Windows Servers.msi

64bit server - use the path -
 \BE\WinNT\Install\BEx64\Install\Media\Symantec Backup Exec for Windows Servers.msi


Supplemental Materials

SourceError Code
ValueLU1812
Description

A program that was part of this update failed when it ran. This update was not applied.




Article URL http://www.symantec.com/docs/TECH170556


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