Hotfix for NetBackup SharePoint 2010 SP1 Support
| Article:TECH170557 | | | Created: 2011-09-27 | | | Updated: 2012-02-03 | | | Article URL http://www.symantec.com/docs/TECH170557 |
Problem
A recent compatibility issue has been discovered with NetBackup and SharePoint 2010 SP1 due to internal schema changes in the databases made by the SharePoint 2010 SP1 patch.
Error
BPBKAR LOG
14:55:06.022: [3960.3272] <2> ov_log::V_GlobalLog: INF - Unable to get index table handle for SiteDeletion!
14:55:08.012: [3960.3272] <2> ov_log::V_GlobalLog: INF - Unable to get index table handle for Webs!
14:55:08.012: [3960.3272] <2> ov_log::V_GlobalLog: INF - Initialization failed
14:55:08.080: [3960.3272] <2> Root::start(): DBG - FS_ChangeDir() Failed! (0xE0008488:Access is denied.) (../Root.cpp:388)
Cause
This issue is resolved in NetBackup 7.1.0.3 and upgrading is highly recommended. If unable to upgrade, the fix attached to this document can be applied to 7.1.0.2 Sharepoint Clients.
ETA of Fix:
Symantec has acknowledged that the above mentioned issue (Etrack 2589515) is present in the version(s) of the product(s) mentioned in this document. Symantec is committed to product quality and satisfied customers. Please subscribe to this document to receive notification of updates to this document as they are made available.
Please note that Symantec Corporation reserves the right to remove any fix from a targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk
Solution
Symantec Bug ID: 2589515
Version: NetBackup_7.1.0.2
Installation Location: Client - please apply to all systems that comprise the Sharepoint Farm
Fixes Included:
(ET2589515) NetBackup SharePoint 2010 backups fail with Status 1 after SharePoint 2010 SP1 patch is applied
http://www.symantec.com/docs/TECH170557
Installation Instructions:
Please follow the EEB Installer instructions available on http://www.symantec.com/docs/TECH64620
Package Contents:
Please choose the appropriate platform after download:
eebinstaller.2589515.2.AMD64.exe Windows x64 Installation
CheckSums:
3062877309 194560 bpspsserver.exe
3693606477 156672 ra.dll
2592944342 307200 spsra.dll
1378623853 70656 SPSRecoveryAsst.exe
1830602900 168960 SPSWrapperV3.exe
1441403979 173056 SPSWrapperV4.exe
4110766551 122880 SPSManagedWrapperHelper.dll
1348088965 192512 SPSManagedWrapperHelper4.dll
2300838376 1745408 bedssps3.dll
1534136985 1833472 bedssps2.dll
Recommended service state:
No backups should be running when applying. Please insall to all servers in the Sharepoint farm.
Attachments
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| Source | ETrack |
| Value | 2589515 |
| Description | Status code 1 with Sharepoint 2010 SP1 |
Article URL http://www.symantec.com/docs/TECH170557
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Thank you.