Expired license reported on the Veritas Operations Manager Central Management Server

Article:TECH170575  |  Created: 2011-09-28  |  Updated: 2012-01-27  |  Article URL http://www.symantec.com/docs/TECH170575
Article Type
Technical Solution


Environment

Issue



When viewing the License Inventory screen, the Veritas Operations Manager (VOM) Central Management Server (CMS) is reported as having an expired license.  This does not affect any normal functionality.


Cause



The VOM CommandCentral (CC) Add-on can be installed with a demo license with a fixed expiry date.  If the Add-On is removed but the remove operation fails, this license can be left on the system which will cause the error to appear once the license has expired.


Solution



Windows Server 2008:

  1. Open a command prompt and run the following commands:
    C:\> set store="C:\ProgramData\Symantec\VRTSsfmh\spool\addons\store\VRTSccs-5.2.1518.0"
    C:\> "C:\Program Files\Veritas\VRTSsfmh\bin\perl" "C:\ProgramData\Symantec\VRTSsfmh\spool\addons\store\VRTSccs-5.2.1518.0\unsetup.pl"
  2. Remove the directory "C:\ProgramData\Symantec\VRTSsfmh\spool\addons\store\VRTSccs-5.2.1518.0"
  3. Remove the CC license key by deleting the file from the Veritas license store.  Please contact Support if you require assistance with this step.

Windows Server 2003:

  1. Open a command prompt and run the following commands:
    C:\> set store="C:\Documents and Settings\All Users\Application Data\Symantec\VRTSsfmh\spool\addons\store\VRTSccs-5.2.1518.0"
    C:\> "C:\Program Files\Veritas\VRTSsfmh\bin\perl" "C:\Documents and Settings\All Users\Application Data\Symantec\VRTSsfmh\spool\addons\store\VRTSccs-5.2.1518.0\unsetup.pl"
  2. Remove the directory "C:\Documents and Settings\All Users\Application Data\Symantec\VRTSsfmh\spool\addons\store\VRTSccs-5.2.1518.0"
  3. Remove the CC license key by deleting the file from the Veritas license store.  Please contact Support if you require assistance with this step.



Article URL http://www.symantec.com/docs/TECH170575


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