Bengine.exe crashes during non-GRT VMWare backup, with '0x80000003 - {EXCEPTION.EN_US} Breakpoint has been reached'

Article:TECH170587  |  Created: 2011-09-28  |  Updated: 2011-12-01  |  Article URL http://www.symantec.com/docs/TECH170587
Article Type
Technical Solution


Issue



VMWare (AVVI) backups of guest servers cause the Bengine service to terminate unexpectedly. The backup job does not fail, but will hang in processing.  

 


Error



Analysis of the crash dump file generated, indicates;

PROCESS_NAME:  bengine.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION.EN_US}  Breakpoint  A breakpoint has been reached.
 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned at the end of this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.


Supplemental Materials

SourceETrack
Value2565810
Description

AVVI: Bengine.exe crashes during non-GRT backup, with '0x80000003 - {EXCEPTION.EN_US} Breakpoint has been reached'

 




Article URL http://www.symantec.com/docs/TECH170587


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