Download the Symantec Help (SymHelp) diagnostic tool to detect Symantec product issues

Article:TECH170752  |  Created: 2011-09-29  |  Updated: 2015-04-07  |  Article URL
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Technical Solution


This article provides instructions on how to download the Symantec Help (SymHelp) diagnostic tool.


Symantec Help (SymHelp) is a multi-product diagnostic utility designed for identifying common issues, gathering data for support assisted troubleshooting and providing links to other customer self-help and support resources.  SymHelp also provides licensing and maintenance status for some Symantec products as well as a utility, the Threat Analysis Scan, which can aid in the discovery of potential malware.

For more information see About Symantec Help (SymHelp).

Download and run SymHelp

1.  Download SymHelp
2. Save the file on your Desktop.
3. Double click on the SymHelp.exe icon on the Desktop.
4. Follow the on-screen instructions.


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