Backup Exec prompts for an installation media while installing a License key and/or Agent

Article:TECH170781  |  Created: 2011-09-29  |  Updated: 2012-12-06  |  Article URL http://www.symantec.com/docs/TECH170781
Article Type
Technical Solution


Environment

Issue



Backup Exec prompts for an installation media while installing a License key and/or Agent


Error



The current installation could not locate the required install media. Please select the path to the installation media. This path will contain a file named Browser.exe

 


Cause



1. Backup Exec cannot find the path to the installation files because they may reside on another drive or a remote server.

or

2. The installation media being detected contains an incorrect version of Backup Exec


Solution



To resolve the error:

1. Click on Browse and navigate to the location where the correct version of the Backup Exec installation files are located.

To identify the correct version of Backup Exec:

2010 revision 2896          13.0.2896.0

2010 R2 revision 4164    13.0.4164.0

2010 R3 revision 5204    13.0.5204.0

2012 SP1a                        14.0.1798.0




Article URL http://www.symantec.com/docs/TECH170781


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