BUG REPORT: During browse of Exchange GRT backup images saved to a PureDisk or MSDP De-dupe pool, nblbc.exe causes an application fault on the Exchange client.
| Article:TECH171032 | | | Created: 2011-10-04 | | | Updated: 2011-12-19 | | | Article URL http://www.symantec.com/docs/TECH171032 |
Problem
During browse of Exchange GRT backup images saved to a PureDisk (PD) or MSDP De-dupe pool, bpdbm times out after 5 minutes and prevents nblbc.exe on the Exchange client from connecting back to bpdbm.
Error
On the Exchange client a Pop Up message may appear with the error: "Database System error 220" or the browse session may hang until killed.
In addition, nblbc may cause an Exception in:
libtfi!Symantec::NetBackup::Ncf::Tfi::TransporterConsole::write+0x317
The final lines logged in the ncflbc log are:
An Exception of type [FileWriteException] has occured at: Module: @(#) $Source: src/ncf/tfi/lib/TransporterConsole.cpp,v $ $Revision: 1.38 $, Function: TransporterConsole::write(), Line: 216
The following error may be seen in the bprd log on the Master:
12:32:53.292 [29352] <2> fileslist: unexpected return value from db_FLISTreceive: database system error 220
which is then echoed in the bpdbm log:
12:32:53.292 [29353] <2> process_request: request complete: exit status 220 database system error; query type: 79
Cause
While nblbc.exe on the Exchange client is enumerating objects for restore, bpdbm on the Master closes the socket nblbc.exe should write back to after 5 minutes of inactivity due to a hardcoded timeout.
When nblbc.exe attempts to connect back to write to bpdbm, the socket is closed and nblbc.exe causes an exception in function:Tfi::TransporterConsole::write.
Solution
The formal resolution to this issue (Etrack 2518111) is included in the following release:
- NetBackup 7.1 Maintenance Release 3 (7.1.0.3)
More information on NetBackup 7.1.0.3 is available from the Related Article linked below.
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| Source | ETrack |
| Value | 2518111 |
| Description | During browse of Exchange GRT backup images saved to a PD De-dupe pool, nblbc.exe causes an application fault |
Article URL http://www.symantec.com/docs/TECH171032
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