How to Uninstall and Reinstall LiveUpdate on SEPM 12.1 (Enterprise Edition or Small Business Edition)

Article:TECH171060  |  Created: 2011-10-04  |  Updated: 2014-06-18  |  Article URL http://www.symantec.com/docs/TECH171060
Article Type
Technical Solution


Issue



Symantec LiveUpdate needs to be uninstalled and reinstalled on a computer where Symantec Endpoint Protection Manager (SEPM) is already installed.
 


Error



 

The version of LiveUpdate installed is not the version of LiveUpdate that ships with Symantec Endpoint Protection (SEP) 12.1.
This can cause LiveUpdate to not function for the SEP clients or the SEPM correctly.


Environment



SEP 12.1 Enterprise Edition or Small Business Edition for either 32-bit or 64-bit Operating Systems.


Solution



It is recommended that LiveUpdate installer be run from the installation directory.
The correct version of LiveUpdate for SEP:

12.1.671.4971 (RTM) and SEP 12.1.1000.157 (RU1) should be 3.3.1.23.

12.1.1101.401 (RU1 MP1) it should be 3.3.2.2.

12.1.2015.2015 (RU2; RU3; RU4) it should be 3.3.100.15.

1.   Click Start > Control Panel.
2.   Click Add/Remove Programs. ('Programs and Features' in Windows 7 and Windows Server 2008)
3.   Click LiveUpdate.
4.   Click Change/Remove.
5.   Follow the on-screen instructions to uninstall LiveUpdate.
6.   Delete files/folders. (some of these files/folder will be gone from the uninstall)
             On a 32-bit OS:
                      C:\Program Files\Symantec\LiveUpdate - Delete this whole folder
                      C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate
                                   Delete the files: Product.Inventory.LiveUpdate and Settings.LiveUpdate

             On a 64-bit OS:
                     C:\ProgramData\Symantec\LiveUpdate – Delete this whole folder
                     C:\Users\All Users\Symantec\LiveUpdate
                     C:\ProgramData\Symantec\Liveupdate
                                  Delete the files: Product.Inventory.LiveUpdate and Settings.LiveUpdate (ALL of them).


7.   Install LiveUpdate (<drive>:\SEPM\lusetup.exe) from the original SEPM install media, FileConnect download, or from this document

8.   Register SEPM with LiveUpdate:
       A. Click Start, then Run.
       B. Type cmd, then click OK. This will bring up a command prompt.
       C.  At the command prompt type cd and the path to lucatalog.exe:
                     cd C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin       (Enterprise Edition)
                     cd C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\bin       (Enterprise Edition 64-bit)
                     cd C:\Program Files\Symantec\Symantec Protection Center\bin                 (Small Business Edition)
                     cd C:\Program Files (x86)\Symantec\Symantec Protection Center\bin                 (Small Business Edition 64-bit)
9.   Type lucatalog.exe -cleanup  When the command line path returns, cleanup is done.
10. Type lucatalog.exe -forcedupdate


 * If BackupExec is also installed it will also need to be re-registered with LiveUpdate from the command prompt, depending on the version of BE.
                            C:\Program Files\Symantec\Backupexec\beupdateops -addbe       OR
                            C:\ Program Files\Symantec\Backup Exec\beupdateops -addbe    OR
                            C:\LU\beupdateops -addbe -optout

 * If Symantec Mail Security for Microsoft Exchange (SMSMSE) is installed, re-register it with LiveUpdate from the command prompt.
                   From the command prompt, in the folder "C:\Windows\system32"
                   Run the command: regsvr32.exe "C:\Program Files\Symantec\SMSMSE\<version number>\Server\SAVFMSELU.dll"

11.  Click Start, then Run.
12. Type luall, click OK to test LiveUpdate. You may also want to test LiveUpdate's functionality in the SEPM (Admin tab > Servers > Local Site > Download LiveUpdate Content

 





Article URL http://www.symantec.com/docs/TECH171060


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