• The SMSMSE installer log SMSMSE65_Setup.log shows the following error message:

"ExecMonadCmdLet.exe" "C:\Program Files\Microsoft\Exchange Server\V14\bin\exshell.psc1" .\CheckMailBox.ps1 \""symantec\administrator""
fnCheckMailbox: Process Execution  Failed, exit code : 101
DisplayMessageBox

See the following KB on obtaining an installer log: Obtaining detailed installation logging for the installed Symantec Mail Security for Microsoft Exchange product.

• When ExecMonadCmdLet.exe is run from the command line the following error message is displayed:

ExecMonadCmdLet : Exception : System.Management.Automation.CmdletInvocationException: Value cannot be null.
Parameter name: parameters ---> System.ArgumentNullException: Value cannot be null.
Parameter name: parameters
   at Microsoft.Exchange.Configuration.Tasks.TaskVerboseStringHelper.FormatUserSpecifiedParameters(PropertyBag parameters)
   at Microsoft.Exchange.Configuration.Tasks.Task.LogCmdletIterationEvent()
   at Microsoft.Exchange.Configuration.Tasks.Task.BeginProcessing()
   at System.Management.Automation.Cmdlet.DoBeginProcessing()
   at System.Management.Automation.CommandProcessorBase.DoBegin()
   --- End of inner exception stack trace ---
   at System.Management.Automation.Internal.PipelineProcessor.SynchronousExecuteEnumerate(Object input, Hashtable errorResults, Boolean enumerate)
   at System.Management.Automation.PipelineNode.Execute(Array input, Pipe outputPipe, ArrayList& resultList, ExecutionContext context)
   at System.Management.Automation.StatementListNode.ExecuteStatement(ParseTreeNode statement, Array input, Pipe outputPipe, ArrayList& resultList, ExecutionContext context)

Perform the following steps to validate this error message:

1. Run the installer until the error message is displayed.
2. Copy the following files from the directory C:\Users\Administrator\AppData\Local\Temp\{03E91804-3466-4F92-9248-98E506733B8B}:

ExecMonadCmdLet.exe
CheckMailBox.ps1

to the Microsoft Exchange bin directory, typically C:\Program Files\Microsoft\Exchange Server\V14\bin.

NOTE:  The directory {03E91804-3466-4F92-9248-98E506733B8B}  is where the installer extracts the installations files.  This is specified by the TEMP environment variable.  An easy way to locate this is by typing %TEMP% into the windows explorer address bar.

3. Open a command prompt and cd to the Microsoft Exchange bin directory.
4. Run the following command from the command prompt:

ExecMonadCmdLet.exe exshell.psc1 .\CheckMailBox.ps1 "<service account name>"

replace <service account name> with the name of the SMSMSE service account.  For example the following is the command to check the user adminuser1 in the domain testdomain:

ExecMonadCmdLet.exe exshell.psc1 .\CheckMailBox.ps1 "testdomain\adminuser1"