After applying AC 7.1 SP1 HF2 Rollup , some UI elements are missing in the console

Article:TECH171141  |  Created: 2011-10-05  |  Updated: 2011-10-05  |  Article URL http://www.symantec.com/docs/TECH171141
Article Type
Technical Solution


Issue



After applying the Activity Center 7.1 SP1 hotfix rollup v2 (HOWTO58413), some UI elements are missing in the console (Create Software License, Create Software Product, etc.)


Environment



SMP 7.1 SP1
Activity Center 7.1 SP1 HF2

This issue only occurs if Asset Management Solution was not installed at the time the AC 7.1 SP1 HF2 rollup was applied.


Cause



In the AC 7.1 SP1 HF2 rollup, the following new privileges were created:

Configure Software Usage Tracking
Create Software Licenses
Create Software Deliveries
Define Software Product Inventory Filters
Create Software Products

When applying the hotfix, if Asset Management Solution is not installed then these priveleges are not granted to the Symantec Administrators Role as they should be. The end result is that areas of the UI that now use these privileges will not be shown when logged in as a Symantec Administrator.


Solution



To resolve this issue, you will need to perform the following: 

1. Download and unzip the attached UpdateSymcAdminRole.zip and copy UpdateSymcAdminRole.cs to C:\Program Files\Altiris\Notification Server\Bin.
2. Use 'Run as Administrator' on a command prompt
3. 'cd' to C:\Program Files\Altiris\Notification Server\Bin
4. Run 'Nscript.exe UpdateSymcAdminRole.cs'

The script will output status to the command prompt console and will indicate which privileges are already added and which are not (fixing them along the way).  Running it again to make sure it fixed everything is OK.


Attachments

UpdateSymcAdminRole.zip (1 kBytes)


Article URL http://www.symantec.com/docs/TECH171141


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