When trying to install 2010 R3 SP1 and error occurs "No valid source could be found for product Symantec Backup Exec"

Article:TECH171146  |  Created: 2011-10-05  |  Updated: 2012-09-20  |  Article URL http://www.symantec.com/docs/TECH171146
Article Type
Technical Solution

Product(s)

Subject

Issue



Install fails when trying to apply Service Pack 1 for Backup Exec 2010 R3 with an error that a valid source cannot be found. Even after a path has been given to the installer.

 


Error



ERROR: Error 1706.No valid source could be found for product Symantec Backup Exec. The Windows Installer cannot continue.

 


Cause



During the install of the patch the installer is trying to copy files and cannot find path to the source media. This can be identified by checking the bkupinst.htm install log and check for the error above.

 


Solution



Perform the steps in (TECH170809) referenced in the Related Articles Section below.


Supplemental Materials

SourceETrack
Value2563642
Description

2010 R3 SP1 fails install with copy file error. Error 1706.No valid source could be found for product Symantec Backup Exec.




Article URL http://www.symantec.com/docs/TECH171146


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