Unexpected scans launched after upgrading to SEP 12.1
| Article:TECH171212 | | | Created: 2011-10-06 | | | Updated: 2011-10-06 | | | Article URL http://www.symantec.com/docs/TECH171212 |
Problem
Client machines were upgraded to Symantec Endpoint Protection (SEP) 12.1. Since then, unexpected scans are executed on computers, whereas they are not configured in SEP client policies.
Environment
Client machines with SEP 12.1.
Cause
Scans left behind during migration process.
Solution
1. Open regedit
2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\AV\Scheduler\[-GUID-]\Custom Tasks
3. For each [-GUID-], backup then remove legacy scan registry keys
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Article URL http://www.symantec.com/docs/TECH171212
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